Michaels — Local services in Johns Creek

I’ve always loved going to Michael’s, but recently, I feel completely uncomfortable shopping at this location. I’ve been in quite a few times in the last few weeks, my experiences were unpleasant. There is a young cashier with strawberry blonde hair who engages in racial profiling practices. For example, on a visit two weeks ago, she left her register to follow me to the beading cord area, and when I looked at her, she left without asking me if I needed assistance or performing any task. By the time I got to the self-checkout, she loudly said “Let me know if you need some help.” I didn’t think much of it on that day and I went on about my business after making my purchase.

I went back in today with the intention of picking up an online order and making a new purchase. No one ever greeted me or asked me if I needed assistance, so I selected my items and went to the self checkout to pay, and yet again, she loudly said “Let me know if you need some help.” I completed my transaction, and as I was passing by her register, she grabbed for my bag as my daughter was carrying it and said “Let me see the bag.” I curtly retorted “No, I paid for it” and walked out of the store as she said I need to check for sensors.

Shortly after walking away from the store, I realized that I forgot to pick up my online order, so I went back. When I went back into the store, I demanded to see the store manager because I felt racially profiled and I wanted my concerns to be heard. The cashier called for a member of management, at which time, Juliana came forward. While I was speaking to her, the lack of concern vexed my spirit even more, and I demanded to see the store manager. She told me that I could call corporate while rolling her eyes, sucking her teeth, and interrupting me as I was speaking. Moments later, the store manager came from helping a customer in the framing department. I didn’t recap the full course of events, so she clearly misunderstood the situation and at least made an attempt to diffuse the situation.

At the end of the day, I’ve shopped at Michael’s long enough and consistently enough to know that asking a customer who has paid on the self checkout to “see their bag” is not a regular practice. There are cameras throughout the store as well as on the pos. Also, given the current social climate and economy, treating customers in an inhumane way is not sustainable to the Michael’s brand. I absolutely do not intend on shopping there and being regularly...

[ ] BETTER CUSTOMER SERVICE! NO I DON’T TO CHECK MYSELF OUT…HIRE MANAGERS WITH CUSTOMER SERVICE SKILLS [ ] I was in the Johns Creek, GA Micheal’s on May 5th and I was hesitant about going to that Michael’s because when I was in there during then holidays the manager popped up at every corner as if I was stealing. Initially, I didn’t know he was the manager because he was on a personal call talking about a personal purchase. Plain clothes, No Vest, No Michaels ID. Then I noticed on every aisle, a few mins later, there he was. It wasn’t until someone needed assistance that I realized he’s the manager. NO it’s not a race think. It’s a MICHAEL’S thing. He and I are the same color. Fast forward present day. I only need a few things. It’s been a long day and I DON’T work for Michaels so no I don’t want to check myself out. The cashier suggested it and I said I didn’t want to. I was fine waiting for the customer ahead of me. She comes back and says put in your customer number at self check out and let me know if you need help. Which part of I don’t want to check myself out did she not get, so I said forget about the purchase, so very snarky…she’s said ok, Have a great Day! I get it’s not her company. She doesn’t care and neither did the manager. Instead of the manager saying, let me check you out or get her to check you out. He tells me that CORPORATE SAID, HAVE THE CUSTOMERS CHECK THEMSELVES OUT. Instead of following your customers around as if they are stealing, hire more people and MAKE SELF CHECK OUT OPTIONAL. TRAIN YOUR MANAGERS AND MAYBE IF HE SPENT LESS TIME ON PERSONAL CALLS, HE COULD GATHER A LITTLE...

I went to the John's Creek Michael's to get a can of snow for my holiday decorations. After wondering thru the store, I eventually found an associate. Although she was walking away from me she was still in ear length of hearing me say "excuse me." She kept walking and only turned around when I repeated myself. Even then, she just looked at me and then kept walking to get the long hook they use to grab things up high. She never spoke a word until I asked about the snow. I apologized for interrupting her, and proceeded in the direction she pointed in. As much as I was dismayed, I chalked it up to her having a bad day. Sadly, I had a similar interaction with 2 other employees the next day when I returned for clear treat bags and a bow for my reef. After roaming the store looking for the floral counter, I found a young man stocking and asked about the bags. He asked another associate who then pointed toward the bins up front. Needless to say, there were no treat bags in the bins. I found another associate on the move and inquired about the bags and the bow only to be dismissed that she too treated me like I interrupted her day. She never stopped walking as I followed her to their baking section where I eventually found the bags. I inquired about the bow only to find that Michael's no longer has a floral counter. May I add that they also no longer offer anything remotely close to customer service or satisfaction. I only wonder if they are closing? I can't blame their poor attitude on the pandemic. I blame it on the management because it appears to be...