Jos A. Bank — Local services in Johnson City

Not a great experience overall. I was recommended by a family member to go here based off of their experience. We made an appointment for one of the bachelors and me and showed up a few minutes early. The person we were supposed to see was busy, but he started with us, he then handed us off to a newer guy.

This newer guy did not know their systems or packages and kept having to walk away and ask questions. We decided on a package and began to get measured. This man told us that it came with the jacket, pants, shoes and tie. He had us pick out the specific ones we wanted and tried everything on. He wrote down the measurements and put them in the computer. He was having a hard time with the colors we wanted, kept getting it wrong. We were also told that you could get measured and pick up at any location for the others in the party that are not near which we later found out it way wrong. Only certain locations do rentals, very inconvenient.

Before we were done on that first day, the newer guy had to leave in the middle of our appointment for some reason. We ended back up with who we made the appointment with in the first place. This appointment took way longer than what it should have. At this time I did not have a ton of confidence with them or the process.

Once it got closer to the wedding and all the groomsman had their orders in, I called them to finish mine up. Somehow they managed to lose all the information on mine, the colors, measurements, everything. I had to redo all of this over the phone and through a different location to get re-measured. Once it came in, we drove 2 hours back there to have the final fitting. This is when they told us that it did not come with the shoes and tie. We are beyond frustrated at this point, but there is nothing we can do except go with it as it is too close to the wedding now.

This is why I did not like to work back and forth with multiple people in a day and through the experience. Things get lost, new people say the wrong things, and the customer gets screwed. I do not plan on returning and will not refer anyone either. The person that referred us was very disappointed by the experience we had as well. In the end there was not even a 'sorry' given by...

My husband Rarely shops for clothes, but when he does I am lucky to get him to try items on. The last time I was able to get him to shop was at Jos A Banks in Knoxville, TN and he had a great experience. So imagine my disappointment when we went to our local Johnson City, TN store and it was an entirely different experience. I am not leaving a 1 star because some of the employees were nice and the prices on sale are fair.

We bought him a shirt that was packaged. He had tried on the demos(like who does Not let you try on the shirt you want to buy for size? They don’t-nor will the owner allow you to return it even with a flaw!), and he purchased the shirt in the size that fit from the demos. I must say that many of their clothes are Not consistent in sizing, which is probably due to some being made in China, Vietnam, Taiwan, etc.

The top button hole was off. It was clearly visible in the shirt, because it was not cut or sewn properly. My husband went to exchange it and the sales clerk said the owner will not accept any folded shirt back, they sent him out the door with a button extender. Are you kidding me!?! Nope, not at all. So not only can you not try on the shirt you want to buy, but if it is mis-sized or defective, you can not return it! Well that was Not stated on the receipt nor is it an online policy. Urg. That owner clearly doesn’t understand quality or customer care.

There are Too many choices to think this is acceptable. The online store does not have this policy. So yep, not going back. I had to return a pair of pants they ordered in because they were off in the sizing too and ordered the same pants on line and they fit. You are seeing the trend.

We were there on a weekend, during March-which seemed to be prom season. They were more interested in Renting than they were Buying customers. They said he had to come back to get measured for an alteration which would have Never happened at the store in Knoxville. Needless to say, I think this store could use some improvement and customer...

The Ladies were amazing and Top Notch. Not only were they efficient they got our group set up in no time and had us sized for our tux rentals. They continued to go above and beyond helping with shopping for additional shirts and shorts. They folded tho clothing up wrapped it in paper to keep it from getting wrinkled. I would highly recommend going here if you are looking for people who want to help provide a great experience.

We came here After being treated like a inconvenience and a bother at to their sister store Mens Warehouse. If you are looking for horrible service David at Mens Warehouse would be more than happy to accommodate that He will be rude and unhelpful he specializes in telling you how he does not care if you are a customer or not he has appointments scheduled all day but has an opening if you can wait 1 1/2 hours while the store is empty and his coworker sits on his phone and plays his games. Make sure you make an appointment so he can set aside time to treat you poorly. I am sure he will be busy with a empty store and folding jeans that are already folded and will not have time for you with out an...