Burger King — Restaurant in Joliet

Upon walking in I was literally ignored for about a full minute.. I know it doesn't sound long but there were no other customers at the counter at the time.. The young man who is making sandwiches was leaning with his back to his workstation looking directly at me without ever acknowledging me.. Finally someone came to the counter to take my order.. He asked what I wanted and I handed him a coupon I was using.. He mumbled under his breath and I thought he was thinking out loud.. He then looked up at me and asked so?? I asked so what and he said will there be anything else?? I explained to him that I was sorry that I did not hear him.. I completed my order and step to the side to get my drink.. I pushed the button for the drink I wanted and it was out.. I asked the employee that took my order if he could get me the drink I wanted and he said there was somebody working on the machine behind the counter.. I asked him then will he replace the drink that was out that I wanted and he told me that he just got done telling me that there's somebody working on it.. I very much confused asked so he is working on both of them.. He said yes.. I told him I thought you said he was working on the one behind the counter?? He said yes.. I then asked what's wrong with the one on my side of the counter and how could he be working on both of them at the same time.. He then told me I would need to pick something else.. Surprised by his behavior I proceeded to do so.. He then walked back into the kitchen area as customers started to line up at the register.. After taking one or two more orders he turned to bag what I had ordered.. I told him that I wanted my order for dining in not carry out.. He then put a tray on the counter picked up my bag and set it right in the middle of the try with an attitude that I just could not believe.. I at that point figured I had seen enough and asked for my money back.. He then became very irate and accused me of wanting my money back because he could not provide me with the drink that I wanted.. I told him it wasn't just the drink it was the entire experience not to mention his attitude.. He then told me he had been there since 3 a.m. and really didn't care anymore.. I explained him being there since 3 a.m. had nothing to do with me and I did not expect him to take it out on me.. I got my money back and left.. I asked for his name which he had no problem giving me again exclaiming how little he cared.. I told him it was obvious as I walked out.. I then went to the door on either side of the restaurant for a phone number or name of franchise owner and it wasn't posted on either door.. No wonder the employees think it's okay to behave the...

One car ahead of me at drivethru and maybe 4-5 cars in parking lot. I pull up say I want 2 whoppers and before I can tell them how I want them and a large onion ring the guy says $6.98 pull around please. I said wait a minute slow down you didn’t let me complete my order. Well then this lady with a attitude tells me we are not rushing you but we are very busy. What there is only one car ahead of me but I kept quiet. The guy comes back and let’s me complete my order. Get to window and the lady with the attitude is there snatch’s debit card out of my hand complete’s the transaction gives me my card back no receipt and literally tosses the bag of food at me. If I hadn’t of grabbed it quickly it would of been on the ground. Look in bag onion rings are upside down and no napkins. I just pulled away biting my lip not to tell her off. I have had bad service there before but not this bad. The people at the Burger King on Houlbolt Road are much much nicer and very friendly this place needs...

There can be two cars and youll still be in the drive thru 10 minutes. This location location is a disaster half the times i been here they didnt have dr. Pepper its not uncommon to have messy food assembly and missing items. They try to clear out the POS as soon as possible so their drove thru timer doesnt rise up. I watched the manager do this through the drive through then come to the window and have no idea what i ordered cause she cleared it out.

This isnt today mind you but its a constant trend here and my last review got removed so heres a new one warning you people what your in for. This location has been a disaster for the 8 years i lived in this town. Needs to shut down n just become something else. If you need a good bigger king drive south on larkin till you reach the white castle and kfc. That burger king does things well and ive never had a wrong order outta there. Done with this location though last time i went there was the...