Tractor Supply Co. — Local services in Jonesborough

Let me say that normally I love tractor supply and spend thousands a year there for my farm. This review is for a specific location. I went into the store on a Saturday. The place was a mess and I couldn’t find what I was looking for so I left. I found the item online and it said it was available for pick up the next day. I ordered and paid for the item. I arrived at 3:30pm and called for the curbside pickup. Two employees came out and said they have the item but it’s on a pallet and that I would need to come back the next day. This is a 20lb propane heater. I showed them the receipt that said it was available for pickup. They reiterated it was still on a pallet with other items and I couldn’t pick it up. I opted to return the item and get a credit. I had to go into the store where the line was 7 people deep with one cashier and four more employees milling around. By the time I made it to the register I told the acting manager they could have removed the item from the pallet to satisfy the order. It’s disheartening that they are willing to let a $110 item be returned without so much as even an apology. I will never step foot in the Jonesborough TN Tractor Supply again. 1 hour round trip and fuel for nothing. I hope Andrew the manager reads this and takes some ownership of a store that needs leadership.

Update-the manager called me and was very polite...

Drove all the way up from Greeneville to purchase a pressure washer that they had advertised in their Labor Day sale with a great price, only to find out that their website was lying, and they didn't actually HAVE any of the units they had advertised for sale despite the site saying they were in stock. Turns out that they knew their inventory was incorrect because the unit we went up to buy had been missing for "a couple of weeks" according to the guy at the counter, but they hadn't actually bothered to fix the count.

So completely wasted a trip because of either straight-up incompetence, or dishonest marketing (that's up to question).

And of course there's no rain checks on...

I purchased a GroundWork Pro Series 70-lb walk-behind spreader at the Jonesborough Tractor Supply store about two years ago. The first time I used it the plastic handle on the flow control broke off. They replaced the spreader. I tried to be careful but the same thing happened on the second one. I only use a spreader twice a year. Obviously a poor design made out of plastic. The store replaced this one too. The new model has a much improved metal flow control assembly and a couple of other upgrades. Haven't used it yet but so far I am very happy with the quality...