Furry Friends Humane — Local services in Jupiter

This negative review is ONLY for my visit today 6/14/24. I adopted my Chihuahua there 8 1/2 years ago. I am extremely happy with the adoption process and our clinic visits and very nice veterinans until today's visit. Today I brought my dog there for her appointment to ONLY get her 3-year rabies shot. I told the person who made the appointment that was all I was coming in for per my conversation with Dr Platt on my last visit. I also told the receptionist that and the tech who took me to the room. I explained a few times that while I was there the last time to have a lipoma on my dog checked, Dr Platt also went ahead and did a very thorough annual exam on my dog. I remember we talked about her eyes because I thought there might be a problem, we talked about her teeth having some plaque but not needing a cleaning right away, we talked about her weight and how I could change her food so she could lose at least 1lb. Dr Platt is very thorough and very kind. You can tell right away that she cares about your pet and also you. We also talked at length about the lipoma on Luna's chest. She assured me it was just a lipoma a certainly not cancer. She spent a good amount of time with me educating me on what a mammary cancer would look like. At the end of the visit she told me that being she had just done a thorough exam that it would count as Luna's annual checkup. She also said that when I returned in June, when Luna's annual visit would have been due, the appointment would just be for the rabies shot. Today I was told a vet had to give Luna the rabies shot and I would be charged for the visit. When the vet I never met before came in she started examining Luna. I tried to stop her explaining what Dr Platt had done and told me. She continued with a rather hasty exam. I did ask her to simply look at a lump on Luna's ankle. She did. The end up is that no one listened to me and I was charged for a vet fee and a rabies shot. I was upset, paid and left. A while later I received a voicemail asking me to call Furry Friends that there was a problem with the bill. I called and was told they had mistakenly billed my CC $400 which was another patient's bill. They said they cancelled that charge right away and I would have no problem with my CC account. Then the girl asked me to pay the $101 dollars for the visit. I told her I shouldn't have been charged that and explained AGAIN that Dr Platt had done the annual exam during my previous visit. She insisted that Dr Platt had not done an annual checkup but only looked at the lipoma. I told her I wanted to talk to Dr Platt before I paid. She put me on hold and when she came back she said she had spoken to both doctors and that Dr. Platt said she never did the annual checkup. This is so WRONG! I told her I wanted to talk to Dr Platt and she said Dr. Platt would call me on Monday. I said I wouldn't pay until I had spoken to Dr Platt. I also told her the vet I saw today did in no way examine Luna as thoroughly as Dr Platt does. This vet seemed bored or had an attitude and didn't appear to care about Luna or me. In the beginning of this email I explained all the things that Dr Platt and I talked about concerning Luna's health. I believe she said a tech would give Luna the rabies shot. Possibly she was mistaken because I was told today that techs can't give rabies shots only the other types of shots. I don't know where the confusion lies but I do know she said I only had to come back in June for the rabies shot. I am very unhappy about how I was treated. I have always loved Furry Friends and their vets before this. I have even named Furry Friends and my church as my beneficiaries when I pass away. I hope this gets straightened out on Monday.

My name is Jo-Ann Loiacono and my...

On Sat Jan 16th, we identified two great puppies that we may want to adopt at Furry Friends Adoption Center on pet finder. The puppies names were Sasha & Ava. We completed the application at 10:39am & received approval at 12:22pm with instructions to call them about the puppies we were interested in. We received a call from Meagan and my wife spoke with them on the phone. She confirmed that both puppies were available and that we can schedule a meet and greet. She explained that we lived in homestead and would take a significant amount of time to arrive. We agreed to be there at 3pm. My wife then called them to confirm the cost for adoption and if we needed to bring anything. She was told to bring documentation for the association (not needed as we didn’t have one to report the adoption to) & a leash just in case. The location was much further than expected and we had to call to let them know we would be arriving 15 min late. After arriving there was an older gentleman leaving with, we later found out was Ava. We continued with our meet and greet. I went first leaving the boys in the car just to make sure she was what we expected. Did not want to get the boys excited just in case. I was completely excited now and knew the boy would be too. Called my wife in to bring in the boys to meet Sasha. They were beyond excited. The played with her and ran around in the meet and greet room and just proved to be exactly what we wanted. My wife asked to see another, larger dog, but at the end Sasha was the one. After some 1-1 discussion we agreed that we wanted Sasha. I proceeded to the front desk to ask what was the next steps were to adopt Sasha and they informed me that they had more appointments to meet Sasha and once they were done, they would decide which was the best fit. This made absolutely no sense since we had an appointment to meet both Sasha and Ava and when we arrived, Ava was on her way out of the door with her new owner. Further, telling us to bring a leash gave the impression that if we liked Sasha that we would be able to leave with her today. If we had to wait for the other appointments, then there would be no need to bring a leash since we couldn’t leave with her till those were done. I explained that we just drove from all the way down in homestead to come meet and adopt Sasha and her response was “we have people drive from all over”. She further said if we wanted to call the next day around 1130 to get a status on the availability. Basically, it didn’t matter that we drove the 112 miles each way to adopt Sasha. We left disappointed and had a very quiet ride home thanks to the inconsiderate and irresponsible actions of this facility. The following day we waited for an update, communication, or any notification about Sasha in vain. Nothing was done to inform us...

I was debating on whether or not to post this just because it's so personal to me. But the experience I had with them broke my already broken heart. I had to relinquish my cats at the beginning of the year because of SEVERAL reasons. I loved all of them and still do. I will list the reasons so y'all can understand the frustration I experienced. I am not the person though to have originally adopt them it was my ex partner, let's start off with that. So during that time I lost my job, lost my apartment and also my ex partner abandoned me while I am currently pregnant. So there's that.. I had to navigate everything by myself. So for the past several months I have tried to not visit their website due to my own guilty conscience. This past weekend I happened to visit their website and to my surprise (actually it's not) one of my more timid cats shows up. I contacted them I told them the situation and ask for a call from a supervisor. I know there are programs out there to help. Nobody reached out to me so I went in person I live over an hour away, and again I am pregnant and getting closer to my due date. I tried talking to the supervisor and she was so dismissive, looked at my information, said I relinquished them for personal reasons. Blah blah blah. Again it's like they only blamed me for what I had to do when I wasn't even the registered name as the cats owner, again my ex. It's not my fault I had to do all the dirty work. Financially I could afford to get her back but because of the way things transpired with how he left it's hard for me to get an apartment now. So I've been stuck with this knot on my chest since I had seen her. I always knew that that cat would be a little harder for her to be adopted just because of how timid she is. It literally took months before she bonded with anyone. That was with consistency. Now imagine her in here 🤦. I wasn't asking for much. Maybe if they had a program like that or even a phone call. I want her out but again my situation is literally hell because of everything. And yes I have thought that maybe I am being a little selfish. But even so this supervisor was rude and dismissive just because I was the one that let them go. What bothers me most also is that they made me sign a ton of paperwork with their information, for them to even change her name back to a name she never used from the moment she was adopted into my home. Then why make me sign if you guys don't even give a crap? It just feels so unprofessional and already very...