Livirae Lingerie — Local services in Kennesaw

I am making an effort to do a proper review because I think this needs to be said. First of all, I do not do a lot of reviews, usually they are only for exceptionally good service or very poor service. My first experience at LiviRae was good, but not exceptional. I made an appointment for a custom bra fitting on a Saturday because I heard they get very busy on the weekends. I was on time for my appointment and was taken to a fitting room, but was discouraged with the wait time with my fitter and how long she remained gone helping others as well while I remained topless behind a mere curtain. Nevertheless, I felt she was helpful and seemed genuine. Bambu was her name. I did feel a little pressured to buy more than one item and ended up returning the second item I bought for store credit which was fine because I was interested in a sports bra. I was back at the store last week and it was empty so I was excited that I would get taken care of faster this time. HEATHER was my fitter this time. I found her demeanor to be very disinterested. She just kept reiterating that I needed two sports bras. She did not ask me if I had other bras at home, didn’t ask me what type of activity I do as there are low to medium to high impact bras. She also didn’t ask what my goals were. Now this to some may seem like she had no business asking, but that is how you get to know your customers. If she had asked, she would have known that I was in a process of weight loss and my clothing and BRA sizes are constantly changing. I was not wanting to invest in more than one bra for that reason, but also for the reason that they are very expensive there and I do have others at home. I do not feel that she cared at all, just wanted to make the commission or sales goal. She also had extremely long pointy fingernails that were gouging my breasts, I’m sorry this is not comfortable or hygienic. I am in the medical industry and pay very close attention to things like this. If you are in a job where you are touching others you need to keep your nails short, there is no excuse for me having to be scratched at a bra fitting! As I left the dressing room I told her I was only going to buy one today and she replied in the most condescending and rude tone that I need to “Keep in mind this is not a department store and what you see today might not be here when you come back!” Then she promptly took the bra I was not purchasing and walked away. If I had not had store credit that day I absolutely would not have bought the bra, in fact it is way too tight and now I am stuck with it. This brand of bra is online and at Kohls for much less. I know you would not get the custom fitting if you were to go to a department store, but I felt very angry as I left that store that day and I will NEVER go back or recommend it to anyone. It seems like the magic number to sell is two items regardless of what people want or much less can afford. I do not appreciate the pressure sales! There is suggestive selling which I understand and then there is pressure sales and bold rudeness when you do not purchase and this is exactly what I got that day. LiviRae you do not need to reply to my comment that you are sorry I was unhappy and had a bad experience, you need to talk to HEATHER and any of your other employees that treat customers this way. I will take my big breasts...

On April 23, 2016 my friend of mine made arrangements with Brandy, your LiviRae Your Way consultant here in Huntsville, AL to have a bra fitting for myself and a few other people. We had discussed having this done and she made special arrangements to have me fitted as part of my birthday gift. I was unable to have a complete fitting because Brandy did not have the correct bras with her to fit me. She also took a picture of me in my bra to send in to the home office because my cup size was a little questionable. I was told that she would call within the next week when she received the correct bras for me to try. Weeks went by and I heard nothing! I reached out to my friend to contacted her a few times but I still heard nothing. I then asked my friend for Brandy’s contact information so I could contact her myself. I sent a text, which I unfortunately deleted, an email which went unanswered and Facebook message to her LiviRae personal page, again unanswered. I didn’t hear a word from her! Finally, I contacted the store in Georgia myself and made an inquiry about the bras. On May 25th she called my cellphone (please listen to file) and left a message giving me a couple of excuses. 1. It was a miscommunication between the store and her, the process had changed and I was to purchase a bra that I didn’t know if I liked or if it fit and then try it on, if it didn’t fit they could exchange it. In short, the store was waiting for her to order a paid for bra and she was waiting to be sent a bra. 2. It was her daughter’s graduation and she had a houseful of people. I returned the call and Brandy told me I just needed to give her my credit card so she could order the bra. I informed her I had been carrying around cash since my fitting April 23 waiting to buy a bra, I don’t use credit cards. Secondly, why would I pay for something I wasn’t sure fitted or that I liked? I was unable to try on the correct fitting bra on April 23! The band fit but the cup size was way too big. Thirdly, I was leaving on vacation in just a few days and really wanted to have a proper fitting nice bra to take with me. After speaking to Brandy on the phone I decided to just forget the whole thing and cut my losses. Let me say, I am a big girl and I know it. I don’t EVER feel comfortable taking my clothes off in front of a complete stranger or having my photo taken in just my bra. I did these things because I wanted to have a proper fitting bra and finally have the support and experience the comfort of a well-made bra. As a mother, I never splurge on expensive undergarments for myself. For a month, I walked around with cash waiting to order a few of your amazing bras and now here I am more than a month later with nothing but a less than heartfelt apology.

I hope by me sharing my experience with you, you can improve the way your consultants represent...

🌻Essential bucket list trip✔️✔️✔️ There aren't enough positive, uplifting, empowering words or stars to describe my visit to this wonderland! From the moment you walk in the staff is friendly, kind, and most importantly genuine. I have been in many stores that sell lingerie and/or undergarments👙 They are cold, uninviting, and boring in comparison to LiviRae's. From the time I was invited to a cozy dressing room, through the fun, exciting, and informative fitting process, and the very moment I purchased my new best friends, I felt like I was the only customer in the store. Without a measuring tape or trying on even one bra Olivia brought in so many bras I lost count and each one was my size. As Olivia explained, some styles run big some run small. She pointed out the positives, the just for fun features, and even the possible drawbacks for my specific bust type of every style. I never felt like she was was rushing to get to the next customer. While I pondered over how I could just buy them all there wasn't a single moment of pressure to buy even one! She truly listened to what I said. She pointed out additional items to further enhance my individual experience. For example, when we first started talking I mentioned that my straps dug into my shoulders. After over an hour of trying on and chit chat, she remembered and offered strap pads just in case. As comfortable as these bras were I couldn't imagine needing them. This was truly a caring thought. It was not one of let's see what else I can get her to buy. I never thought I would say I loved buying a bra. I absolutely cannot wait to go back 🎉 My first outing with my "Nicole" (Even their style names are fun) was truly bliss!!! I didn't stop once to tug on the band, re-adjust, or constantly pull up my straps. Most amazingly, I didn't run to take it off as soon as I walked in the door. As you probably can tell I highly recommend putting a trip to LiviRae's on your schedule as soon as possible. In short, thank you to everyone at LiviRae's for making such a fantastic experience.💜 🔹️ side note 🔹️ I apologize for not remembering the staff member's name at checkout. She was just as informative. She gave me information on the store's additional benefits from their points system to referral bonuses and...