Games Workshop — Local services in Kent

A friend really wanted to check this place out, and I went with.

We were greeted by tables blocking off the entrance area, which meant that we could just step inside, the one employee there said he'd bring over whatever we asked, and we were told to please not touch anything more than necessary. All of this hadn't been explained beforehand, on the phone, so that was an unfun surprise. (Covid protections. We went in about 3 weeks ago. I forgot to review until Google just reminded me.)

The guy there seemed annoyed to have customers enter the shop, and sighed heavily as he brought out what my friend asked to see, saying to please be careful with it. He was nicer when my friend bought stuff, though.

I guess that people looking around and not buying is common, which was why the guy seemed annoyed. I get that—especially during the pandemic. But I'd gone in with my friend, because I'd wanted to browse. Being unable to browse, not warned about that beforehand despite calling, and treated like an annoyance while there, was bothersome.

So, the location sells interesting stuff, but going in there felt...

I have been to this store many times. Each time I approach it with a positive attitude - this time will be different. However, I have yet to have a good experience here. The manager is the most unwelcoming person I have ever met. I always make it a point to buy something when I go - it is a hobby store so I can alway get paints or glue.

The manager comes across annoyed that I am there. Lots of short answers and way too much huffing and sighing.

I brought my son in who was thinking about starting 40K - the manager did not help him or seem interested that my son was looking to get into this great hobby. This store is not a place of welcome for new comers or anyone not in the managers inner circle.

I now only make the longer drive out to the Tacoma or Puyallup stores where they welcome me, answer my questions and are excited to see me in...

Every time I’ve tried to go in, the store is either closed or has some out to lunch sign on the door… during business hours. I have a background in retail.. you can’t sell anything if the doors aren’t open when they are supposed to be. I have also tried to order online and call ahead for confirmation and again, during store hours, no one answers the phone and I don’t get a call back. I love my orks and I spend a good deal of money at other locations because they are open and they want my money. Something needs to change with...