Fog House — Local services in Kerrville

Refused to help a long time customer. First of all do not ask for an honest opinion about a product because they just want to sell you something. After I bought 3 products (2juices, vape pin)I quickly realized I hated the product. I simply explained that I had bought the item 2 hours prior and was not happy with it if I could get an in-store credit to get some thing else. Not even asking for my money back lol . I have spent so much money in this little place and they lost a customer over a couple of bucks. They must be hard up for money. As a business owner myself, I would never do this to a customer that has been buying products from me. I would do whatever it takes to make them happy. I hope they enjoy the measly hundred dollars they got for me because I will not be spending any more of my money in this little shop. Bad business when you put money in front of making sure your...

I went to this shop tonight, and I wish I knew the name of the gentleman who helped me. I have never met a more friendly and helpful employee of a vape shop ever! I asked him to show me how to use the rba on the big baby beast that I bought from this shop last week. He spent about 45 minutes trying to troubleshoot it, then came to the conclusion that the deck was defective. So, he offered to take it back and sell me the cloud beast instead. He only charged me $5 to get the bigger tank and, easily and quickly, manipulated the coils, showed me how to wick and prime it. He even offered to give me his personal pouch of cotton, but I insisted on paying $5 for it. He never got upset and went above and beyond what I ever expected! I will be a...

Well I met the manager and we discussed supplying products to their shops in various cities. We even had a business dinner and discussed the products they needed and the type of pricing that they wanted. We had a business deal that if I showed them how to legally weigh out bud and correct their licenses that they did not have, that I would have their business for their flower. After everything was said and done I was ghosted by their entire company starting with their two managers and they did not fulfill their business agreement with my company. I couldn't get an answer one way or the other from the only manager I had the phone number to. It was a shame to trust these people in a business deal and being truthful about...