OfficeMax — Local services in Kerrville

I’ve printed things here multiple times every time has been great except for the 2 times I’ve gotten I think her name is Victoria dark hair in ponytail with glasses. Horrible customer service (with me) the first time I came in to get some labels printed which I had already gotten them printed before just needed to add a link on it which pic was already saved in their computer she told me it’d be a few hours... I told her that I had done it before and it take 5 or 10 minutes at most the other employees never had issues doing it right then. She insisted she had other projects to get done before mine and she’d call me or email when it was done for proofs I believe I didn’t hear from her till the next day or right before closing...It only takes 5-10 minutes to do! She didn’t get it done till days later which when I finally picked it up someone else working gave them for free because they saw how long it took. Now today I get her again which mind you I’ve been in since then with no problems everyone else is super helpful but today I even emailed my order what I wanted done, then called and asked if it could be printed. She said “normally you need to come in and we’ll print it, oh yes I see the email right here” I told her ok I’ll be in 10 minutes I get there she said sorry I don’t have it done but I downloaded the images. I said oh that’s ok, waiting there. Then she’s like oh well I don’t know what kind of paper you want this on and I said regular sticker label paper. She’s looking at the computer and someone walks over to the printing and she tells me oh well this is going to take a few hours till I can get this done. And proceeds to help another customer when she could have just helped me and gotten it done! I said “I called and you said to come in and that you’d print it” she said “well I didn’t look at what it was I thought it was just a black and white copy”. I said it literally takes 5-10 minutes I’ve come in here multiple times and had this done with no problems. She continued to make excuses and said that “she’s got 6 or 7 other projects ahead of mine.” My order wasn’t huge let alone something to be considered a project it was printing 4 sheets of labels! I finally got annoyed by her bs excuses for not wanting to help me and asked to speak to the manager. The manager was amazing as always and has helped ringing me up or made copies for me or helped me find something, always excellent customer service. He asked me what I needed and did it no problem in 10 minutes and even gave them for free. I felt bad because he was in the middle of something and had to stop because Victoria can’t do her job right. I’ll be going in again tomorrow because I didn’t get 1 thing I really needed to do so we’ll see. I know if any other person than her is working they will be very...

Terrible Customer Service. I had my daughter go into office max to make prints of copies since my printer was down . It was about 630 or so and immediately she was approached by an older woman who was an employee and was immediately told that they were closing soon and she would have to leave soon. She did not greet her or ask her if she needed help, she immediately let my daughter know she wasn’t welcome because they were about to close. Last time I checked 7:00pm is 7:00pm. Closing is not 6:45. My daughter felt uncomfortable and was unable to print the important documents I needed because she was rushed out because the employees would have rather clocked out early than actually do the job they were paid for. Unprofessional, unacceptable, and outright unfair. Is this how you do buisness in Kerrville? I can get better...

Came here with the expectation of buying a desk. Only to find out when I got here it was the display model listed on the website as the one for sale. Maybe you should let people know before wasting their time that the 1 item listed on the website is a display model only. Thanks for the time waster. For being a multi million dollar corporation it shouldn’t be too hard to update your website. It’s also too bad we can’t charge you for time wasted because of your own incompetence within your corporation. I feel good knowing I will tell everyone not to shop here and to shop small business instead of these large corporations that care nothing about their customers or customer service for that matter. It was small business that built America not greedy...