JCPenney — Local services in Kerrville

MY INTERACTION WITH CHARLOTTE: I came to this JCPenney with my sister who works at this location, so I was excited to go in, meet her co-workers and go shopping. Everyone that I met so far was really nice. After we were finished shopping me, my sister and her boyfriend walked up to the jewelry counter to check out. We noticed a lady was already there ready to check out so we waited patiently. Charlotte then walked up and started ringing up the first lady. She then asked my sister if she needed help with anything and my sister responded by telling her that we were ready to check out, and our items were behind the counter. Charlotte then asked me “what do you need?” I believe she was assuming that I wasn’t with my sister and her boyfriend due to our obvious race differences. (By the way, me and my sister aren’t related by blood. I am black and Native American with dark skin, both my sister and her boyfriend are white passing.) after she asked me “What do you need” with an aggressive tone, I told her “we’re ready to check out” she then cut me off rudely saying “well this lady is first”. Charlotte then rang up my sister using her employee discount. My sister Insisted that I could use her employee discount on my purchase since we are family. When it was time for me to check out. Charlotte barely made eye contact with me. We asked about being able to use the discount, Charlotte refused. Me and my sister were fairly confused because usually no one has a problem with her sharing her discount when she is present. When we asked Charlotte as to why, she told my sister she couldn’t use the discount for friends. My sister then corrected her by saying “family”. Charlotte smirked as if she didn’t believe us and then said we have to live in the same household in order to share the discount if not, my sister had to be the one purchasing the items. Since we didn’t live in the same household my sister agreed to pay for it HERSELF…. with HER card….. that has HER name on it… Charlotte still refused and left to go get Michelle. When Michelle arrived, Charlotte explained to her saying “She’s trying to use her employee discount for her SUPPOSEDLY family” she then glanced at me with a disgusted look on her face. Michelle then told my sister the rules, “saying that it can only be used for people who she claims on her taxes” Michelle also told us that my sister is allowed to pay for it due to it being her own card. Charlotte then cut me, Michelle and my sister off irritably by saying “she wasn’t gonna pay for it until I said something”. Michelle and I constantly stressed that it’s ok as long as my sister is the one paying for it. Even though Michelle told her it’s OK. Charlotte seemed to hate the fact that my sister was getting the items for me. Overtime I started to feel singled out as if Charlotte didn’t want me to have the discount due to something that didn’t have anything to do with policy( my race ). I’m not one to assume, but it was extremely obvious. Charlotte eventually gave in and rang me up, she was holding the items I previously touched with the tip of her fingers as if she was disgusted to touch them, which she did not do to the lady before us and my sister. Mind you I have done nothing wrong to Charlotte. This was my first time ever meeting her. It seems as if my looks was the only thing about me she knew and she treated me rudely because of it. I have never experienced this type of behavior from a worker at JCPenney or any of the workers I met that day at my sister’s location. I am just glad that Michelle...

this is the worst possible store not only is the store dirty the management is horrible today a friend and I were shopping and were harassed by a supervisor Charlotte, Dempsey, and the beauty manager, Melissa Vela. we walked in through the men’s entrance We’re supervisor Charlotte Dempsey was working and had a long line. I walked over to jewelry to speak to Mary because I had some repairs that needed to be done. My friend walked over to beauty to buy a lip gloss. I walked in there when I was done at jewelry we saw another friend Richard, who was in the beauty store, and I started talking to him about his dog. His sister was getting make up applied by the beauty manager, Melissa Vela. She stopped what she was doing got on the phone and called Charlotte, who was the only person working in men’s (The busiest register and area), over into the beauty department. Charlotte proceeded to come in, and started yelling at me and my friend Jay, for absolutely no reason at all (other than us being ex employees) , she continued yelling at Us until we walked out through the mall doors, she followed us yelling very loudly other customers were looking at us. We actually had a customer come up to us in another store and ask if we were OK. Melissa Vela (who took my position after I left) hand wrote notes of some bogus employment with my actual phone number on it and post them all over the mall. The mall manager called me and let me know.. police were called and a report made. I have reached out to the store manager and to HR and nothing has been done. This is very unprofessional for managers and supervisors to be acting this way for absolutely no reason at all it’s harassment and it’s embarrassing.. as of today my husband and I will be closing our JCPenney credit card, and no longer shopping with the store and we will let all of our friends and family and as many people that we know of this situation since absolutely nothing has been done. It’s sad to see this store going down hill since Kerrville doesn’t have very many...

Nice store, but way behind in fashion trends. My daughter looked at clothes and saw nothing cute at all. Why are so many of the teen clothes full of gummy bears? They aren’t toddlers! Full of cartoon characters as well! Even worse, my daughter tried checking out an item in the store and they asked if she had a JCPenney credit card. She said she was under eighteen and they started asking “Does your mom have one? Do you know her social for it to sign her up?” She said they were most likely joking but it makes me so uncomfortable! Beauty area was okay, but no actual good brands. As a professional makeup artist and dermatologist, I hate how the beauty employees have no experience with beauty but try to sell it! Tried price checking one of the products I wanted with a woman and it cost way more than usual when rang up. Then I had a boy there try to convince me to buy a product, and he started lying about how the benefits work and how it helps. Not professional and his makeup made me very uncomfortable, especially because he was a man. To make things worse, the boy and girl kept flooding me and staring at me every second waiting for me to buy a product. Then I left because I saw nothing good that I couldn’t get at burkes or walmart. Well, comes to my surprise since I was shopping outside the beauty area and looking at the clothes, I hear those two workers gossiping about me and how I said the product was too expensive!!! And that I can’t complain because it was the cheapest price out of every store!!! LIES. I have bought en it...