Helicopter Air Alaska — Local services in Ketchikan

The helicopter trip was awesome, the pilots and staff were very friendly however be very careful when booking that you are actually booking the tour you are wanting.

We booked through Viator. Everything on viator showed we booked the Combo tour which is a 30 minute flight and the listing description when we booked said it as well. When we got picked up, they showed the listing which has the combo in bold but below in small print they said we actually booked the roundabout tour which is only 10 minutes.

After getting to the business location they offered us a 10% discount if we wanted to book a longer tour. We ended up booking a longer flight which cost almost an additional $200 and had to pay a credit card fee. In the end it felt like we were getting a little ripped off and was honestly frustrating. If we booked a tour through viator and the listing was wrong, I do not feel that it is my fault and I would have appreciated to know when I booked back in May. I shouldn't have to find out once I am in the van heading to the location that there was a weird booking, have to pay a credit card fee (one of which viator doesn't charge), and not get to go on the same flight tour I booked. This definitely detracted from the experience.

Once again, the staff, pilots, and helicopters were top notch and friendly. We felt safe throughout the one of a kind experience. We landed on a beach because clouds didn't allow the platform landing. Just be extra aware when booking that the listing may be incorrect or formatted in a way that...

My husband and I booked this through Alaska Shore Excursions and it exceeded our expectations! We were picked up right at our cruise terminal on time, our driver Shelby, was very informative and friendly giving us information about the town and things to experience. When we arrived, we were given a safety lesson and then we got to get into the helicopter. We both got the opportunity to sit in the front! Our pilot, Simon, was experienced, knowledgeable, and friendly. We had a fantastic time flying through the mountains of Ketchikan and getting a beautiful view of the town and other islands surrounding us. Simon talked about the town and its culture and history as we flew. We then got to stop and take several pictures on “Top of the World” and flew back. We were then driven back to our cruise terminal on time. We had an incredible time and we highly recommend booking a helicopter tour with them! Thank...

Both my parents and my husband and I separately booked the Mahoney Falls tour weeks in advance. Both tour times were changed last minute without our consent, but we were willing to make it work. Then, when we were EN ROUTE to the tour, we got phone calls telling us the tour was cancelled because the helicopter needed repairs. Firstly, they should be prepared for situations like this. Secondly, they knew the helicopter needed repairs 2 whole days before we were called. If we would have known in advance, we could have booked another tour. Don’t waste your...