Tongass Trading Company — Local services in Ketchikan

If there would be a minus 5 that's how i would rate my experience at this store today. I work on ships in the shops and we privide a very high level of service. This shop reached today the lowest service level i could get. I had about 7 pieces of clothing selected to try on and when i asked to get a fitting room i was asked to leave my hand bag out...i asked to bring my hand bag in...i even unzipped it and showed i hv nothing in there and they could check inside when i check out. The sales person gave me a sarcastic look and said she will keep my bag at the register. So i stupidly accepted. Entering the fitting room i realused this is the best example of poor service. This shop makes u leave ur belongings...credit card...phones wth them while u try low quality clothing on sale. My bag was left unsupervised in a mess at the register...easily reachable by any stranger while the staff was chatting away personal stories. Accross the road there is a store owned by the same company and when i went to complain about my experience i was told they afe very sorry and their company policy is to ask guests to leave their bags out when they go in the fitting room but maybe they could have allowed me to bring mine in because it was not so big! Really...

Shop every other location before you do business with the store here I was sold a used heater with damaged package and taped from the store needed to return the item as I was unable to use it and they refused to return the money I then started shopping around for a heater that would work for me and found the same item I purchased from them dirty and used new in the store next door but it was full price but yet it was 30 dollars cheaper than the same thing but on sell and now I feel ripped off by the shady out of country owned store and I have been robbed like that before but it is usually a shady road side stand point blank ripped off two ways to Sunday shop anywhere around and save your self the loss literally sold me a used heater for thirty dollars more than the other guy and because I was nice and took the damaged box I got screwed over I guess you don't get what you give as I honor the way people see me so I was told they forgot to charge me for the heater in the first place and so I paid the bill and didn't have to ask I was already home and I wasn't sure but trusted them now I'm wandering if they ripped me off...

Ketchikan offers a plethora of Alaskan souvenirs, but many are inauthentic and feature generic designs that can be found in other ports. This is why Ketchikan is often considered the shopping hub for Alaska cruisers. As one of the first or last stops in Alaska, it boasts numerous gift shops, and one of the prominent ones is Tongass Trading Company, which even has multiple outlet locations. They offer a wide range of souvenir items and promote themselves as a 'shortcut' to Berth 4, though it's important to note that you can bypass the shop by strolling along the boardwalk. If you purchase clothing in Ketchikan on your cruise's first stop, be prepared for disappointment in the subsequent ports, as they may carry the same designs with the city name swapped out. If you don't mind the repetitive designs, just consider switching them up with each...