Fury Water Adventures — Local services in Key West

Poorly maintained boats, very unhelpful deck hands. I have about 20 years experience on the waters of the Puget Sound and have enjoyed many adventures on my yacht. I visited Key West and decided to rent a runabout to check out the area with friends and family. We showed up and waited about 30-40 minutes to finally get access to our rental (It was busy and they did the best they could) When I rent a vehicle (boat or otherwise) i expect it to be maintained and just as safe as I keep my ship at home. I ended up taking the boat on the south side of Key West and no sooner do I head out the channel alarms start going off. I kept trying to get up on plain and alarms kept going off so I discontinued my cruise. I am pretty sure the impeller was gone so we anchored at the closest sand bar which turned out to be one of our destinations (great luck!). They did send someone out and we waited for about a hour and we transferred our gear. There was no fenders or lines and the boats were banging up against each other which is definitely not safe or ideal as you could end up getting arms or fingers caught between the two colliding boats. The captain that brought us the other boat was very nice and jovial and helped turn around the negative experience (I was told his name was Ryan). Once everything was transferred we stayed for about a hour and decided to push on east for another location we had selected on our chart. The problem was the new boat lacked any power to get on plain so we were unable to reach our destination, so eventually we gave up and turned back. We navigated the channel markers and came back to port and upon remembering that we had no lines or fenders I called the front desk. They were clearly annoyed that we did not call 10 minutes in advance. At this point the winds had picked up from the south and with the bimini top up on a small boat it will push you around if you don't spend a lot of time on a smaller boat it will pose a challenge. A younger girl showed up and I asked her where she would like the boat and she did not respond shrugging her shoulders. I continued to ask so I chose a spot. I came in and she stood there. i shouted for her to throw a line and she paid no attention so I backed out. At this point I was sideways and needed to recenter the boat. She continued to watch as if it was entertainment and I was severely annoyed at this point. I had no lines, I had no fenders, was responsible for the vessels condition and the safety of others around me. Finally I backed the boat into the entry of the slip and she put a line around the cleat. I eventually walked back the boat with her and I expressed the fact that I wasn't pleased but she could care less. I grabbed the managers number, cleaned the boat as if it was my own and left. I will update my review if I get a better result but as it sits, do not take your family on these boats. They are not maintained well, they do not have the necessary gear for you to be in control. In addition, expect that they will find it entertaining when you try to maintain control "on your own" as you try to navigate back to the boats moorage. I am deeply disappointed at the fact that the team there would not even throw me a line. This is common courtesy between boaters. I could have dealt with with the mechanical issues but this put me over the top. When staff goes out of their way to create a unsafe environment, all bets are off for me. I will be requesting a credit, an apology and encourage them to practice safe boating practices so that others will have a better experience.

UPDATE: Talked with Derek and he really did his best to make things right. He was very receptive to feedback and had a sincere interest in...

Gabriela, the girl in the jet ski desk, urgently needs to improve her costumer service skills and/or I suggest provide the staff some training. It is my only vacation week of the year in which I planned with my friends to go to Flórida down to key west and rent a jet ski. We got there around 2:40pm to our ride that was scheduled for 3:30pm. My friends started the in person test and right there she was being rude to all 4 of us. After my friends failed the test she said in such a snotty tone “you guys didn’t pass” and there is no time for trying again (which is fine! I just don’t know why this was communicated arrogantly). As we asked her questions about what we could do, she IGNORED us, started to type in the computer and talk to other costumers while we were there waiting... After a few minutes not understanding what’s going on, I called her again, asked her what’s is going to happen then finally she called someone asking for a refund, this person said yes over the phone and she gave us a receipt and we left. Note: all this without having her speaking directly to us or making any eye contact. I need to mention she was acting very aggressive with papers, pens and all she put her hands to. We left feeling super bad and I honestly don’t know WHY I had to deal with that kind of behavior during my vacation time. Me and my friends are confused and frustrated. I do...

We’ve booked with Fury on several occasions over the past few years. We have done three snorkel trips and a jet ski trip in the past and this visit we booked the Adventure H2.0 half day as well as rented bikes. We have always had a great time and the crew has been terrific all around every single time. The check-in process is simple. I recommend signing your waivers ahead of time to save yourself some time later.

The banana boats, jet skis and parasail on the Adventure H2.0 were really fun, but I personally prefer to book the full jet ski tour and a separate parasail tour. We could have skipped the outdoor water park all together. My kids (ages 17 and 12) had fun on it, but they were over it pretty quickly and just wanted to get to the other stuff. There were A LOT of people out there on the inflatable waterpark at one time and my husband ended up sitting and helping people up the whole time as climbing on those things are quite the aerobic workout! It was fun to watch from the boat though!

If you are unsure what you want to do and want to try a bit of everything, then this tour would be perfect, but I think because we already have done the full tours of everything else, the fun parts felt rushed.

We love booking with Fury - and the amazing crews have so much to do with that! We will definitely book something...