The Home Depot — Local services in Key West

My recent visit to the Home Depot in Key West was nothing short of a customer service disaster, thanks to the abysmal experience at the Pro Desk. If you’re seeking assistance that’s anything but professional, look no further than this location’s Pro Desk, where your business is seemingly tossed around like a hot potato—unwanted by everyone who touches it.

Upon arrival, I was met with disinterest that bordered on disdain. The first staff member seemed baffled by my simple request to locate my Pro Account and promptly passed the buck to another employee at the Pro Desk. This new “help” proved equally unhelpful, as my plight was swiftly redirected to Stania, whose name might as well be synonymous with customer service nightmares.

Stania managed to redefine unprofessionalism in ways I couldn’t have imagined. Not only did she refuse to assist, but she also flatly declared her unwillingness to even try, coldly suggesting I hike over to customer service without the courtesy of directions. As if that wasn’t enough, Stania decided to make the experience unforgettable by launching into a full-blown screaming fit, unleashing such a torrent of aggression that it genuinely frightened me. In that moment, it was clear: empathy and basic decency were as foreign to her as helpful service was to my experience.

Thankfully, my ordeal found a silver lining in the form of Nate at customer service. He personified the very professionalism and kindness so starkly absent from my previous interactions. Nate handled my situation with grace and efficiency, proving that even within the same store, the disparity in customer service can be as glaring as night and day.

In summary, steer clear of the Pro Desk at Home Depot in Key West unless you relish the idea of being treated like an inconvenience. Perhaps Stania and her colleagues should be reminded that customers are not obstacles, but the very reason their roles exist. Consider a crash course in customer service, Home Depot, or risk losing more business to employees like Nate, who restore faith in the notion that goodwill hasn’t entirely vanished from the...

The people in customer service need better training on Husky product warranty and, general customer service. I had a Husky brand tool backpack that had started falling apart, checked online and found it was covered by a 3 year warranty which was good since I had owned it less than a year and had my receipt. Abigail in “customer service” wouldn’t even listen to me and insisted “I needed to call the company” since it was past 90 days. Over and over again. What company??? THE COMPANY she insisted. I pulled up the warranty coverage section ON HomeDepot.com, showed her and she STILL insisted I needed to call. Frustrated, I asked to speak to someone else. They were not much more helpful, and dismissed my issue since they no longer stocked the backpack I had bought any longer and got more of a shrug-tough luck vs any offer to help. OK, so I OFFERED to accept another Husky backpack that was similar and less money than originally spent, again holding my receipt and HUSKY backpack that had failed and being treated more like I was trying to hustle Home Depot vs validate a warranty on an item and neither team member was friendly nor helpful. Initially INCORRECT, uncaring, and unhelpful, then another associate-mildly helpful, still uncaring, and ONLY at my suggestion/request “resolved” minus $10 of my money. Thanks!!

Maybe $10 was worth it to just be done dealing with your staff. 🤷‍♂️

I would have liked to have been offered the difference in price between the two bags $10. I feel like I got hustled, who knows-maybe someone is pocketing that later??

Maybe offer to get the same bag from Marathon where it was in stock?? Nope.

Also, It would be helpful for your staff to know the warranties on Husky products. It would also be helpful for them to be helpful to customers. This whole store needs an attitude adjustment as most associates are unfriendly and unhelpful. I’m a local and have been shopping here for 5 years however I really think this will be my last visit, Strunk is more expensive but light years ahead in...

BUYER BEWARE: Summary of what forty-thousand-dollar installation with Home Depot will get you in southern Florida & Florida Keys. 1. It took the design consultant 2 months and 3 weeks to send a quote to replace indoor trim. 2. Our installation appointment was cancelled with NO notification, requiring ME to investigate and get the installation rescheduled. 3. The installation team didn’t show up on day one. 4. In-progress and final inspection wasn’t called into the city by the installer. I had to call the city inspector to find out that Home Depot didn’t call for the in-progress inspection and this wasn’t the first time they didn’t follow proper procedure. This led to me filing a BBB compliant. After finally getting the inspections called in and approved by the city, I received a call from the district installation manager. He stated that there were “small hiccups” with the installation process and offered two thousand dollars compensation for the installation department’s failures, but I had to sign a “Settlement & Release Agreement” that stated I will release Home Depot from all liability of every kind relating to the transaction. 5. My front door was installed with a large scratch, asked for it to be replaced. The installation manager would not inform me if it had been ordered or when it would arrive. 6. The installation team didn’t install the cover trim for the front door or French doors, instead left the cover pieces for ME to install. The cherry on top is our warranty is through Home Depot. I have no faith that they will provide the customer service required to maintain this warranty. The unprofessional employees and contractors I had to deal with included Peter Perez (district installation manager), Jorge Losada (Installation Coordinator), and the third-party...