Cricket Wireless Authorized Retailer — Local services in Kingman

Worst experience buying a new phone!!! 1st- They didn’t have the IPhone XR on display because apparently it was stolen 🤷🏻‍♀️ 2nd- I had applied for progressive leasing and was approved for 1052.00 with a 49.00 deposit, while finishing the process I asked what my payments would be meanwhile nothing about the lease was gone over. He said it would calculate at the end. Um okay 3rd- Was soo disappointed to find out I would not be able to go forward with the purchase because progressive leasing needs to run your card for 49.00 even when you are paying that in cash to verify it’s an actual account. Would have been nice to know that at the beginning but okay. They put my items on hold for me and I left the store empty handed. 4th- I go back about 2 days later because I finally situated my bank card so it would work. Again I go through the process of signing the lease while also not being explained anything about it again by a different employee. We get to the payment part where I pay the 49.00 for the down and come to find out.....I owe 75.00. And why do I owe another 25.00 you may ask. Apparently there was an upgrade fee that I was not informed of!!!!! So again I had to leave and come back 5th- I got the additional 25.00 needed to finish this nightmare pay get my phone, screen protector, case and headphones totaling a little over $800, well under my budget that I was app for. Go home set up my progressive leasing app and come to find out that my payments are way over what I had anticipated and also were going to be biweekly!! 6th- If that wasn’t bad enough I go through the lease and read that if I make every payment as scheduled through out the 12 month lease I would end up paying OVER $2,000.00 for my phone!!!! With an option of early buy out of over $900.00 which is still $100 over my amount used. With all of that said, PLEASE, PLEASE make sure they explain every little detail to you before you purchase...

I have been having Cricket for almist a year now and my service has been the worst . I have not been recieving calls, i have a lot of calls dropped, messages are delayed when i send them and my phone freezes and locks me out. I Went and purched a newer phone to see if maybe that was the problem while doing so i called my local Cricket store and told them i was purchasing a Galaxy A71 and wanted to know if i could have my sims switched to the new phone they informef me that the phone should be ok since it is a newer phone. After taking the phone to be turned on i also added on a line to my old phone as a at home emergency phone. I paid my regular bill of $55 and paid a additional$67 to have a new number put on the other phone before i left the store the girl made a test call and the phones where working by the time i made it home my new phone would not work and kept saying suspended account since my local cricket was closed i waited till morning i called customer service they informed me it was because my new phone was not a 5G phone compatible with they towers so i took the phones back in andhad them put my sims back into my old out and give me the new sims till i could find another phone since they do no accept it back and do not do refunds or store credit both phones worked perfect all day till the nextorning i woke up to call my job and the phones where both suspended and said i owed a $20 fee due to account being suspended but my phone was never suspened as i am set up with auto pay so all bills...

The girl Ashleigh was so rude and doesn’t know what she’s doing. I lost my phone number that I had for 15yrs. So doesn’t know how to port a number in. Then she pressures you to buy stuff you don’t want. She pressured me to buy a Headset for $50. I change my mind before he left the store and she refused to take them back. She just didn’t want to lose her $10 commission. She also sold me the DirecTV now and told me I would get a free Roku stick. She hurried up and got the money for that and then I ask her for my free Roku stick and then she says oh it has to be mailed to you. They sell stuff under false impression just to get the money. They don’t know how to do their job. Do not go to them. And definitely do not see her if you want to port your number in. Plus I didn’t get a free phone like they advertise. They say they are out so you have to buy a phone. Home to go to another store if you want good customer service and want to import your number and I deal with rude people. They need Kashia back. She’s the only one that knows what...