Office Depot — Local services in Kirkwood

Terrible service from Dave, the manager. He talked down to me and at least one other customer in the store as though we were idiots for not knowing where something would be in the office supplies store. Newsflash buddy: You’re the only one that’s stuck there everyday. The rest of us have better things to do than know exactly where you keep the index cards.

I ended up not purchasing the printer I was intending on buying from this store because of this rude manager (I didn’t ask him where those were because they are right in the front of the store) and don’t plan on ever returning. There used to be a nice young man with long hair who worked there but I haven’t seen him in a while now. I guess it doesn’t matter, I wouldn’t shop at Dave’s store if my life depended on it. I just order my supplies...

Second time this month I’ve experienced poor customer service at Office Depot. Lost my wallet, and tried calling to find out if it was left there. Such rude people! First I spoke with a young man who REFUSED to give me his name. Who does that??? He didn’t want to allow me to speak with his supervisor, so I had to insist. Then while on hold for Carla, he disconnects the call. When I call back, he picks up without a greeting, and immediately places me on hold. When Carla came to the phone, she was rude as well! Corporate needs to look into sponsoring company wide customer service training. Respect and professionalism are CLEARLY not a fundamental part of their company policies. I just ordered a Brother printer/scanner from Staples online. My business with this company is permanently...

I went to this location about a week ago and I was very pleased with the customer service! Katherine, (I only glanced at her nametag so I'm not certain that was her name) was incredibly helpful and printed my return address labels quickly! I didn't even have a design and she created one for me right there on the spot! Absolutely incredible customer service. Also, while I was waiting another customer came up to the counter and spoke very rudely to her while she was helping me, and she handled it very professionally. It's such a shame that a great employee has to deal with such rude and entitled customers while also being extremely helpful and doing all that they can. She deserves to be rewarded for the exceptional service!! I will definitely be back to...