Verizon — Local services in Knightdale

My new phone was only 3 weeks old, I got home on Saturday night and the phone would not charge. I tried the wifes charger and it still would not charge. I woke up Sunday morning to a dead phone, I go to this Verizon store and told the greeter what my problem was. I was told it would be a 45min wait. I waited for an hour and a rep came over took my phone to the back for about 25-30min. When he came back he told me there was nothing they could do to fix it. So I told him I have the Verizon warranty, Extended warranty and some other warranty that covers anything even if your phone gets smashed in a million pieces or stolen. So I assumed if they couldn't fix it I would get a new one. Wrong! I was told It would have to be shipped to me and it would be here Tuesday!! So I told him I really couldn't wait until Tuesday (This phone is also my work number) and Monday is the busiest day of the week! I asked if there was any way I could get a loaner phone for the meantime, Any phone, an old flip phone or some old raggedy trade in (I mean it's a store full of phones). I was told no and was given the old "but we can upgrade your contract and give you a crappier phone for $150 blah blah" I have had this phone for only 3 weeks!! The sales rep talked with his manager (Billy) a few times on my behalf and he was told there was just no way I'd have phone until Tuesday unless I renewed my contract or sign up for some edge program (either way, I would've spent over $100) So after a few hours and no help I said "Fine, ship me a new phone" I go over to the other counter and was told my phone (RAZR HD) was not in stock and they would be sending me a regular RAZR. Funny because you would think with $20 a month insurance you would get a phone of equal or greater value, not less value. So Billy and another manager (didn't get her name) came over and tried to figure out what was wrong. After another 30min of waiting they told me it must be a computer error and my phone was in stock??!?!?? It was a nightmare of a weekend with no help from Verizon and was I phoneless for 3 days with no reimbursement.

If you want to be phoneless for a weekend go to Verizon! They'll be happy not...

I am writing this review to express my extreme disappointment and frustration with the level of service I received from Verizon Wireless staff, particularly Antonio and the sales representative who assisted us. The misinformation and false promises provided during our interaction have left me feeling deceived and taken advantage of.

Upon visiting the Verizon Wireless store, we were approached by a sales representative who introduced us to Antonio. Both individuals were polite and seemingly helpful at the time. We were inquiring about a new plan and products for our mobile devices. Sales representative and Antonio assured us that our monthly payment would amount to $118, painting an appealing and budget-friendly picture for us.

However, the experience took a drastic turn when we received our first billing statement. To our shock, the monthly payment was a staggering $407, a far cry from the promised $118. This significant discrepancy has caused a major financial burden and disrupted our budgeting plans. It is deeply disheartening to have been provided with such false information, only to face the grim reality of an unexpectedly high bill.

The misleading information from Verizon Wireless staff has not only caused financial strain but has also shattered the trust I once had in their services. As a customer, I believe in honesty, transparency, and accurate information, which were clearly lacking in this situation.

I strongly urge Verizon Wireless to take this matter seriously and ensure that their staff are well-informed and honest when dealing with customers. It is crucial for the company's reputation that they address such issues promptly and prevent other customers from falling victim to similar misleading practices.

In conclusion, I am deeply dissatisfied with the experience I had with Verizon Wireless staff, particularly Antonio and the sales representative. The false information and broken promises have left me with a negative impression of the company's integrity and commitment to customer...

I will never do business at this store ever again! So I just got my new bill and the rep I dealt with sold me a bill of goods. He was completely dishonest with me. Lumped a bunch of stuff onto my account that I expressly did not want to pay for and asked if it was necessary. He completely mislead me and was dishonest about the whole "bundle" deal to upsell me on products I neither wanted or needed. I told him my budget and he said it was exactly that amount of money and would not exceed that amount. Now my bill is $450.00! I will be writing an article on social media about this store and how they handled my purchase. I will also be reviewing Verizon, this store on every review board there is. I hope that Verizon learns how to sell instead of misleading and overbilling its customers. Response to owner: If this is how your sales staff is trained, to exploit a situation to create a higher billable rate, no thank you. I had to spend over an hour and a half on the phone with Verizon headquarters in Arkansas to clear this mess up. Vanessa did an amazing job. Your store opened late, the staff and manager made the security (money transport) company wait outside. When they did open up, I was in line with everyone else and the intake rep ignored me and refused to enter me into the system to be served. I sat ignored for almost 15 minutes. This store and this example is the poorest experience I have ever had with a cellular store. I am in management and social media marketing. Problems like this are a direct result of training from the top down. Either it was intentional or negligent. If you want to sincerely make this right. Don't offer in this format and pander to me and give only lip service. Call me my name is in clear print above. Your apology seems...