Plato's Closet Kokomo — Local services in Kokomo

My best friend and I stopped in to check out the Plato’s closet location that had recently opened in Kokomo. The store is pretty bare, but that is to be expected since they have to have time to build up inventory. While we were shopping my friend found a pair of pants that they had marked at 12 but had a clearance tag from target for six also attached. She took the pants to the front and ask them if they would honor the lower price because the tag is still attached to the item, but they basically laughed in her face and said we can just take the tag off now, and would not honor the price or even apologize for the inconvenience and mistake that was made on their part. After she expressed that she would be leaving feedback, reflecting her experience, all of the employees behind the counter, begin making comments and laughing at her while we were still in the fitting rooms and could hear them. It truly wasn’t about the six dollars, it’s the principal and customer service wise they leave a lot to be desired. Because we had already invested time looking through the store before this happened, we still tried on our items and bought what we wanted but I definitely will not be back just based on how horribly our first time went. I decided to leave feedback as well so that this can be taken seriously, addressed and no one else has to be treated disrespectfully while they’re trying to spend their hard earned money to support your job security. We would have preferred an apology or simply acknowledging that the mistake was theirs and that they would try for it to not happen in the future. Instead we were treated poorly and mocked. She is from Ft Wayne and I am from Indianapolis and we don’t have these types of experiences at the Plato’s there. They’re quite the opposite, friendly kind and...

I called in ahead of time to ask if they were taking drop offs because I live an hour away and I did not want to come if they weren’t taking anything in at this point in the day. They said that I can come drop them off.

So I brought in a bag of clean, name-brand clothes, dropped them off, and was told to come back in a few hours. I came back when they told me and I saw the bag was sitting on the floor in the same spot it was in when I dropped it off. We knew which items were on the top layer of the bag and they were laying in the same position/order as when they were dropped off. So clearly the clothes were never sorted through.

But the employee we spoke to did not know which items were mine, so she looked through the black bins of clothes that were supposed to be finished from sorting and couldn’t find my clothes, but then she noticed my bag on the ground that had my name tag on it and then said “uhhh I’m sorry- I didn’t personally sort these, but we only take freshly laundered clothes and we weren’t able to take any of these today.” These clothes were not dirty and some of them had never even been worn and still had tags on them.

So it was obvious to me that they just didn’t get to my clothes and didn’t bother to tell me that and then just made up the excuse that they weren’t “freshly laundered”. Pretty frustrating since I called ahead and told them I was coming from an hour away and was given the go-ahead to...

If you want to get ripped then plato's is the place for you. I have done business with them in other stores and the service was good with fair prices but the store in kokomo is totally different. The store smells good but when you go and try to exchange your clothes. The price they want to give you is joke and they are too picky. They want clothes for high schoolers or what they would wear so if you have adult clothes forget about it. If you have new clothes to exchange. Forget about it and if they don't like you. Really forget about it. I felt the negative energy as soon as I walked in the building. Not all of them only. If you have a dude checking your clothes forget about it. He will offer you pennies for your product. I don't care how desperate things are out there in life. Don't go to Pluto's because you are only giving the owner money so he or she can continue to pay the staff that is killing the business. I give them a 1 star for having a good scent...