Starbucks — Restaurant in Kyle

If I could give no stars I would. My experience yesterday was horrible. The young man making the drinks was extremely rude. I had been waiting for about 15 minutes for 1 out of 3 drinks that I had not yet received. When I went to ask how long it would be for my last drink, since I noticed other orders after mine where being served. The young man had said that the orders might have been out of order and that "it was all okay". While having his back faced me and proceeding to say, "its okay, it's okay". Well he did not answer on how long it was going to be for my 1 remaining drink. So I continued to wait. and I could hear him talking to his coworker. Stating, "What are they going to do fire me?, they are already short handed." At this point I was annoyed since he had acknowledge that my drink was missed, but he decided to serve 2-3 more drinks before making my drink. And once my drink was ready he placed it on the counter and did not say my order was ready or anything. He had the worst customer service ever. Yes..please be fired. You should not be working at Starbucks with your bad attitude...

12/22/24 at 11:30

The person in front of my family gave the employees a gift card with about $500 on it and asked the employees to use it to pay for everyone that came in line after him. He wanted to do something for strangers during Christmas time. He turned to me, and said, “Merry Christmas!”

After he walked off, the employees didn’t do what he asked. My family’s food, and everyone else’s after my family weren’t covered by the generous man’s Christmas gift. Because the employees chose to pocket the gift card for themselves.

I found him and told him about the situation he went back and had to explain it once again to the employees. They didn’t seem apologetic and likely still pocketed the gift card...

Came in for an in store order because the app said it was sold out of the drink I order. When I went in they did have the drink so I ordered and waited. And waited. And waited. As one, two, three drinks that were ordered by guests walking in minutes after me were called out. I asked Deb the woman making drinks if she had my order maybe the ticket was lost. She replied with her back to me "give me a minute" extremely rudely. When she did make my drink she just set it down on her side of the counter and walked off.. Usually staff is so friendly don't wknow what...