Chicken Express — Restaurant in Kyle

My kid likes to get chicken from this place. He usually requests the 4 piece spicy tenders. This time he tells me to order them regular, as when he ordered them before it made his stomach hurt. I had a simple order. I ordered 4 tenders, fries, biscuit, Diet Coke without any ice and a cookie. I am the only one in the drive thru lane. I figure this has to be promising. Oh how wrong I was. The young kid taking my order is either not paying attention, half asleep or on something. He has to repeat my order 3 and 4 times. I get to the window and pay. He only repeats my order and tells me my total. That is the last conversation I had with him. Thinking my order would be simple, I sat in the drive thru for over 25 minutes at the window, waiting for them to hand me my food. The kid working the drive thru's eyes looked glazed over. You could definitely tell he was not all there. He never apologized for the wait. The whole time I waited at the window, he kept rubbing his nose with his shirt and his fingers, without washing his hands or using a napkin. As I am waiting, there are 4 cars deep now. He is taking payments and bringing drinks to the people who ordered way after myself. I then see the lady 2 cars behind me get her food and leave. How do you screw up a 4 tenders meal? I can see one guy prepping the food and another lady who walks towards the back. It was just before the lunch rush, so you figured they would have chicken and sides already ready to go. That was not the case. It was almost 30 minutes after I placed my order that I finally got my food when I was the only car in the drive thru. The only positive thing about this place was the food was hot. I have worked in food service industry before. I know if you are cooking up brand new chicken tenders, it only takes less than 8 minutes. I am really not sure why I wasted over 30 minutes for a 4 piece meal.

To the manger, you need to fire the young kid working the drive through. He is not very friendly or professional. He needs to learn some manners and needs to stop rubbing his nose on his shirt and his fingers and then touching customer's food. That is not only gross, it is a health violation. This chicken place is only slightly better than one of the other places my kid likes to frequent in Kyle. The next time, I will...

I don't even know where to start.

Rude at the drive thru saying, "Is that all"after every thing I tried to order. Stank eye stare at the window and not saying a word before closing the window. Leaned against window with her back to us the whole time. Opened the widow and says, "Can you pull forward" Pulled forward and waited 14 minutes before someone came and asked what we ordered again. Waited another 6 minutes before they brought the order and read it off. Pulled in parking lot to check order and it was missing Mac and cheese that was on receipt. Went back to drive thru and I said, "hi, I just came through and one of my Mac and cheese is missing." Rude person just said, "pull around".... Honest mistake but still could have said sorry. At the window asked for my receipt and another lady saying I thought I put it in your bag...

This is where I get frustrated. I paid $50 for my meal and they are arguing over $5 Mac and cheese that doesn't cost near that to make. Why am I not just forgetting about it? Because I paid for it AND I have kids to feed after a really long day and late dinner. They reluctantly give the Mac and cheese and I come home...

The kicker, the Mac and cheese they gave is sour. It's hard to see the picture but it's lighter, chunky, and smells like sour dairy as well as tastes like it.

Never again... My wife doesn't understand how I am so nice and patient in these situations and this time I wish I hadn't been.. horrible experience and after 25 years in customer service and management, there was absolutely no excuse for...

We got there 20 mins before closing, and the girl said they couldn't make any more chicken. I asked to speak with the manager because it made no sense that they shut down the fryers at 830p (this is what she told me). She told me to drive up. I went to the window and noticed the fryers steaming. They did not look to be turned off for cleaning. A lady came to the window she said she was the manager. She offered to stay past closing to make the chicken(which, if they would have made it when I ordered it, it would have already been done). It is now 950p. She explained that the fry cook was cleaning and would be cross-contamination if he was to drop food. At 1001p, the girl that I first spoke with came to the car with an attitude and basically shoved the order into the vehicle as I was asking her to wait to make sure I had hold of the bags and proceeded to walk back to the door. I ask for her name a couple of times and she ignored me. I told her I was going to call the GM and complain and she said the woman I spoke with was GM. I will be...