Tiff's Treats Cookie Delivery — Local services in Kyle

I ordered yesterday to pick up for-myself and my team. I had an issue with quality of the cookies in the past however, the last three weeks my orders have been perfect and wonderful. However, I placed an order yesterday for pick up and I walked in and looked at my cookies and they were extremely brown and burnt. I ask for the manager, Andrew came to the front very pompous and arrogant he said “that I could call the cookie hotline myself to get the order rectified”. This is the most absurd thing EVER!! I indicated that I was not willing to call them that I was just asking for my three dozen of cookies to not be burnt. again he said, “there was nothing He was willing to do or could do it for me and to have a great day”. This is totally unacceptable, And this was such a horrible experience and lack of customer service! I am highly disappointed that he was not willing to handle and resolve the issue in-store as my order was $60 not $6.00 and I order every week!!! Obviously, they don’t care about customer service or revenue!!!!He could have simply remade my 3...

I’m prefacing this review with the note that they were not busy with in store customers. It was my family and 2 others. Well after the grand opening crowd.

We waited 10 minutes before anyone greeted us and then had to wait another 10 minutes before it was our time to order and each cookie we wanted they were out of ( smores, white chocolate almond, and double chocolate chip) I can understand them being out of the cookies if they were about to close but this was at 6:00 pm. They also kept recommending cookies they “had in stock” only to be told they were out. The workers were touching face / glasses with peoples cookie orders in their hands near their...

Amazing hot cookies as expected! We showed up spur of the moment on a whim, and they had a good assortment in the case. We will have to order ahead of time next time to try some of the new flavors like s’mores!

From their website: “To keep our cookies as fresh as possible, we only keep a small supply of treats on hand. … If you have a large order or want to ensure your favorite flavor of cookies are just out of the oven, please order ahead. You can place your order online, on the app, or by phone, and your warm cookies will be ready in about...