Direct Tools Factory Outlet — Local services in Lake Delton

While you can get good prices on their products, Direct Tools customer service couldn't care less about you.

I've literally spent hundreds of dollars on tools through these guys, and when you don't have any problems with your order or the product, it's a decent deal. Woe to you if things don't go well though, cause their corporate office will watch while you drown.

Twice I've bought and paid for tools only to be declined for some reason and be refunded my money. Their customary answer was a benign, "sorry, but we can't fulfill your order." No explanation.

This last thing was the final straw for me: I bought a Ryobi Whisper series blower from them, "factory reconditioned." It had an audible rattle in it when I got it. Was my fault that it wasn't more of a red flag to me at the time. Well, eventually it got worse and finally seized up. Of COURSE it was 3 days past the return window. I wrote an email explaining the entire thing. Wanna know the response? About what you'd expect. "Sorry, but you're outside of your return window. Contact the manufacturer." I didn't want a refund. Just an exchange.

Yeah, I get it that I should have returned it on the spot when it didn't sound right, but I also think they should have caught this during the QC process, and should do the right thing when they realize they sold a bum product.

They'll not get another dime from me. Shame too. Would have been easy to...

August 11th 2017. I just stopped at Direct Tools in Wisconsin. I've been coming here once a year every year since I found the place. Normally the service is great however this year there was a brain fart. I purchased $400 worth of tools and proceeded out of the store only to find a coupon for $10 off your purchase of $50 or more. I returned to the store five minutes after my purchase and asked if I could pick up something off the shelf with 14 bucks and use the $10 coupon seeing is that I had just spent 400. The answer was a resounding no and when I try to rationalize with the shopkeeper I was told I would have to buy another tool for $50 and that was the only way they can do it. Pretty disappointing for someone who just spent $400. Customers are worth thousands of dollars over their lifetime and to jeopardize it over a $10 coupon seems asinine. Perhaps some better training in customer service...

I went to the mall with my wife in three year old. The neareast mall from us is 3 hrs and I hate malls but we were on vacation. I loved your store. My one suggestion is to invest in a sign. Let dads that love tools know your their. I walked away from the wife with the kid snd got drawn in and your employee attempted to entertain my child while I looked around. It was the best experience at mall I ever had. I didn’t catch her name but she makes voices to entertain kids. She was amazing and wonderful. I hope you give her a promotion because she is an amazing representative for your business. Thanks for the...