James Avery — Local services in Lake Jackson

The lady on the sales floor did not approach me in a welcoming manner. She stopped me from going all the way to the register to make a refund, but instead of a refund I asked if I could just exchange it. ( trying to be nice since I know how retail works) The same lady went to ask the manager some questions and came back with a dry answer of no we can’t exchange it (basically), with a rude tone that I don’t appreciate. Took a drive to the Webster area location where I was immediately welcomed and ended up purchasing more items! Long story short, it truly matters how you approach a customer and how you ask the correct questions in order to give the best customer satisfaction!

My visit to the LJ location was on...

Nope, nope, nope! I have never been treated so unprofessionally. Rude! I needed a charm added to my bracelet so the worker tossed the tray at me to put my bracelet and charm on. Then just snatched the tray as I just laid my bracelet in it and walked away without a word. My husband had to ask if I could choose where to put my charm cause we wanted it put in a certain spot. She then tossed the tray back at me. The work they did was very poor. There was burnt solder on the rings installed. Had to take it some where to get it fixed. 👏👏👏👏 just amazed how someone can not care for the customer when...

Will not return to this particular JA location! The two ladies working were very rude and unprofessional! I went in to do an exchange with receipt in hand and said MULTIPLE times that I wanted to purchase a charm for this particular bracelet and both of them ignored me and walked away and shopped the nearby cosmetics counter?!?! The girl assisting me didn’t even speak one word to me or return my receipt to me ! ☹️ I really don’t think this type of customer service is what JA is all about maybe...