Chuck E. Cheese — Restaurant in Lake Jackson

During our visit, I paid $8 for my young son to enjoy the bounce house. As instructed, I put on the required socks for him, though I was still holding his wristband in my hand. While he was jumping, the manager, Benny (or Benito), entered the play area to question whether I had paid. I showed him the wristband, and he replied, “Just checking.” I let it go, assuming he was simply doing his job.

However, moments later, when my niece attempted to join the bounce house, I went to the front to pay for her. Before I could return with the wristband and socks, Benny rushed over and immediately told her to exit the play area, stating that the socks she had on were not Chuck E. Cheese-branded and therefore a safety issue. Again, I respect the rules and complied without complaint—but his approach was unnecessarily abrupt.

What truly concerned me was the pattern that followed. When a group of African American children from out of town entered the bounce house, Benny sprinted toward them in a way that felt overly aggressive—and was super unnecessary, telling them they needed to leave. There was no compassion in his words or demeanor. In contrast, when a Caucasian family allowed their grandson to enter the same area without a wristband, Benny calmly approached the grandparents, politely pointed to the rules, and asked them to visit the front counter. The difference in tone and approach was stark and troubling.

Why weren’t we afforded the same respect? Why approach Black children with aggression while treating others with kindness and patience? That double standard is at the heart of my concern.

When we first entered the facility, Benny insisted we stamp the left arm specifically—something he said was mandatory. But oddly, when we were leaving, he didn’t even check that our stamps matched for safety. He kept citing “liability” as the reason for his hypervigilance—but that vigilance only seemed to apply when watching over the Black families in the room.

My issue is not with enforcing rules—it’s with how those rules are enforced inconsistently and with bias. As customers, we were polite, respectful, and compliant. Our children were well-behaved and simply having fun. Yet we were made to feel like we were doing something wrong. That is not how guests should be treated.

The manager Benny’s customer service is terrible and talks to the guests like he is doing us a favor for “letting” people visit this establishment. Benny, YOU need to treat ALL guest with respect and kindness.

I called to file a complaint Tuesday 7/1/2025 and still have not received a call back to address my concerns. The voicemail said I would be called back...

Waited 10 minutes for a clean table as we needed one of the bigger ones and at the time, all other tables were dirty full of cups/trash. "Alecia" if that was even her real name, said she was going to get someone to buss us a table. After 10 minutes of walking and standing around and no one coming, I asked her again. Rudely she said she couldn't do it herself, despite their being a rag and spray bottle right next to her while she was cleaning the party section. I asked her if she would like to refund my money instead and she called some guy over who then told us they would not clean the table for us. "There were ones available in the front, too busy to buss tables " (but these were smaller ones. A family of 6, we needed the bigger table) I even asked him for a rag and if I could clean it and he ignored me. Finally just cleaned the food and trash on the table up anyway and my husband walked over and got the rag and cleaner from over by where Alecia was standing and we bussed the table ourselves so our kids could sit down. How hard was it to just clean the damn table? We stood around holding drinks and plates forever just waiting as she completely pretended we weren't there.They were rude, and unprofessional. Other customers then had to borrow the rag to clean their own tables too. There were so many food plates, half cups of beer and trash filled tables, hardly any clean ones available. For the $90 we spent, cleaning the table shouldn't have been a big...

To begin my review I would like to say that ALL employees… not a single one had a smile on their face, acknowledged my children with a hello or anything. They did not know much about the business they were working in so could give me no recommendations on what would have been the best deal for me and my family. The pizza combo I received tasted like it was cafeteria food and I mean middle school not worth the price. Multiple gaming machines were not in service and had NO out of order identifications on them. All together Chuck E Cheese came out for about 3-5 minutes and had minimal interaction with the kids before returning back to the back to disappear. Also I would like to say that there was a Birthday Party going on and at NO point in time did Chuck E Cheese go over to congratulate the child or go for a photo or anything. If all you wanna do is go pay excessively too much to play the same 10 games, Get bottom tier food and service and ruin your child’s birthday. Visit this business. I myself will NEVER be taking my children back to this location and would definitely NOT...