Ashley Store — Local services in Lake Jackson

If you need furniture in a timely manner, don’t go here. I recently moved across country and needed to furnish the house I bought. I needed just about everything. I’ve had Ashely furniture before and it held up nicely so I thought I would give it another try. Considering I had no furniture, my first concern was the time in which it would take to have everything delivered. I went in, picked out some things before my closing date, and asked if they could be delivered the day I close. The rep assured me that they could, but when I went in to go pay everything off, they told me that they couldn’t deliver it until 5 days after the date I needed. Ok...I could deal with that. Well the day comes for the delivery, and they show up with less than half of what I bought. Not only that, some of what I did get was damaged so they had to take it back. 3 of the 6 dining room chairs had every bolt completely stripped out, my daughters head board for her bed had a chunk broke off the corner, and the dresser drawer for my dresser was broke. I called customer service to see where the rest of my furniture was, and when we could get the damaged items replaced. They informed me that some was on back order, some was on a different truck and so on. My husband and I both took a day off of work the day the furniture was supposed to be delivered to assure everything was good. Now we have to take multiple days off, and my daughter still has no bed. The rep on the phone refused to assist me in any way until the conversation got heated and I asked to speak to a supervisor. At that time she said “they will tell you the same thing I am but hold on!” She was a little more willing to help when she got back on the phone but never connected me to a supervisor. I called the local store to see why there was never any communication in regards to the multiple delivery dates, or why so many things were damaged. I ended up having to cancel some items as the dates were too far out, and my daughter is still out of a bed for another two weeks. Never again will I shop here. They are supposedly sending me a check for the delivery fee which was discussed prior to all of this and $200 for all the mess, but it took a long while and multiple conversations to get that. Needless to say, they are difficult to work with and their communication sucks to say the least.

Update on this: I have finally received all my furniture, which took over a month from the original promised date. I’ve had to return/exchange some things here and there due to them being damaged either upon delivery or faulty products in general. I was working with a very nice lady who has promised me some compensation for all this. It all sounded good before everything was finalized, but from the sounds of it, they are not going to help. During the initial transition from the very first visit to the store, part of the negotiations were that they were going to credit me back the delivery fee. Keep in mind, this was promised with the over all price, not something they were going to give me for all of this inconvenience. Now they are trying to say that the store gave this to me for all the trouble and they are not sure if they can allow anything else to be credited. After having to take off many days of work for all this to be delivered, rescheduling Christmas at someone else’s house, and not being able to return everything and just get my money back, now I’m dealing with this. I’m not asking for a lot, but what was negotiated at the time of sale, has nothing to do with all of the issues that have happened since. Lord knows if I could of predicted the future, I would of went somewhere else for sure. I’m asking them now to please make this right. Everything seem to go wrong with this, at least compensate your customer with something more than this. Hopefully when this is all said and done, I can walk away without a bad taste in my mouth and not regret so much that I entered that store. Just...

I wish I could give 0 stars!!! I never write bad reviews but our experience was so bad that I want others to be warned before wasting their time and hard earned money!!

We purchased a zero gravity reclining living room set and dining room table and 8 chairs on 4/6 from the manager Matthew. He was so friendly and helpful. We received everything but the loveseat. Not even 30 min after getting the delivery, the couch stopped working. I took a video and went to the store to show them what happened. Every since then, I received nothing but the run around from the store manager Matthew. I constantly get told that Matthew will call me back and every single time I get nothing. I have to call over and over and sometimes get lucky that Matthew answers the call. When I do talk to him, he promises to call me back and give me some answers and updates and then he NEVER calls back. EVER! I have pages and pages of notes that I started writing down of everyone I spoke to and when and all the things I kept getting told was done when it actually wasn't. I finally cancelled the order because I was not comfortable spending over $6,000 on items and getting no customer service or communication. I am very understanding and know that sometimes you can't get an answer right away and sometimes things are out of your control, however, he could have at least called back and said that. We were told that the furniture would be picked up on 4/27 and low and behold, nobody showed up. When I called to speak to the manager again, he told me he was going to get an ETA on where the drivers were and call me back withing 30 minutes. Guess what happened.... HE NEVER CALLED BACK. so then I had to call a couple more times that night only to be told every time that he was busy. I called several times the next day and again he did nothing but avoid me. It wasn't until I told the sales associate that if Matthew didn't call me back within an hour I was going to come up to the store, that Matthew finally called me back just to tell me he didn't know what happened. Come to find out, it now has been scheduled to be picked up on 5/1. There is never any communication and Matthew the manager is extremely rude and unwilling to help! I don't know how this store has stayed open this long with how they treat their customers. I WILL NEVER DO BUSINESS WITH ANY ASHLEY STORE FROM HERE ON OUT!! I could go on and on with everything that happened at this store with the store manager Matthew but this covers most of it. If someone from corporate wants to reach out to me I would be more than happy to have a conversation about everything I experienced. I really don't expect to hear anything though because nobody from this...

STAY AWAY from Ashley Furniture DO NOT BUY FROM THIS COMPANY. I purchased over 5000.00 worth of living room furniture from this place in December for my son who just moved to Lake Jackson and to this date 1/28/2020 they are still trying to deliver furniture that keeps getting ordered wrong. My son has to leave work every time they deliver the furniture to sign for it and so far he’s had to leave work a total of 4 times for delivery. This is unacceptable. I called customer service and was put on hold more than 4 times and hung up on 2 times. Customer service told me I needed to call the local store because they could not do anything about it. So I call the local store and go figure customer service did not tell me you have to press 3 to speak to a store representative. But you press 3 and nobody answers and don’t leave a message because they will never call you back so you have to keep calling and calling until someone answers . So I finally spoke to a lady named Ricki and she told me there is nothing she could do because she’s just an “office manager” and that a “Store Manager “was the only one that could authorize any return but guess what he was out sick with the flu. I doubt that the store only has one “Manager” so she said someone would contact me on Monday. So guess what Monday came and went and still no phone call I had to call back and press 3 to speak to a store associate but again nobody picked up after 10-15 min of calling and calling finally someone by the name of Jimmy Castaneda who he said was the GM but guess what he could not authorize a return because only the customer service 1-877 number can authorize a return. So I call them and they say they can not authorize a return and that I have to call the store I purchased the furniture from so they are just giving us customers the run around. Customer service for this company sucks the managers and GMs do not care about customer service at all this is the worst service I have ever received from any company I have ever purchased anything from Ashley Furniture should be very ashamed of themselves with all these bad reviews and customer service they need to retrain upper management and GMs because they are very very bad at business also check yelp reviews they have a ton of bad reviews as well. As I said before stay away from this company if you decide to buy beware. I WILL NEVER EVER BUY FROM THIS COMPANY AGAIN AND WILL TELL MY FRIENDS AND FAMILY ABOUT THIS EXPERIENCE AND TO STAY AWAY FROM ASHLEY FURNITURE...