JCPenney — Local services in Lake Jackson

Unpleasant Experience at JCPenney I wanted to share an experience I had today at JCPenney that highlights the importance of customer service.

I walked in, picked up a pair of boots, and proceeded to checkout. After waiting for about seven minutes with no associate in sight, another customer joined the line. At that point, an associate finally appeared but seemed visibly frustrated. Freddie- aggressively placed clothes on the counter, resembling a frustrated teenager forced to complete a task.

Without any greeting, he simply pointed to the counter and said in an unfriendly tone, “You need to be here.” Given that there were multiple checkout stations and no clear indication of where to stand, his approach felt unnecessary. When I politely responded with “Please?” hoping to prompt a more professional tone, he ignored the hint.

Throughout the transaction, he avoided eye contact and remained dismissive. When I asked for the manager, he responded with “I don’t know, she’s around here somewhere,” while twirling his finger in the air. Only after I firmly asked for a name did he reluctantly mumble, “Tina, shoe department.”

This was not the kind of experience anyone expects while shopping, especially with family present. It was disappointing to witness such a lack of professionalism, and I felt it was...

I bought a wedding ring set from them on October 9th. December 8th one of my diamonds fell out and I immediately turned it in to be fixed. They assured me it would be back before Christmas. I informed them that I’m getting married on the 1st on January. Christmas came and they told me it would be done by the 30th. Here it is the 30th and I still don’t have my ring. They called to see the status of my repair and apparently they can’t find a diamond to fit my set?!?! They won’t give me a refund. I had to buy a dupe set to wear on my wedding day. I’m out of a lot of money and my wedding pictures won’t be the same. Thanks a lot! I’m very unhappy. The staff was nice it’s not their fault but this is horrible customer service on the company. I called corporate and while on hold they hung up on me and before that asked me to fill out a...

Worst haircut ever. My daughter was in town for a short time and desperately needed a haircut. We called and they had an opening so we went right over; this was an hour before closing. The lady that attempted to cut her hair was either drunk or highly medicated. She was very nice but kept repeating herself and asking the same questions over and over. She worked very slow, but the entire appointment was less than 20 min. (Which should have been more like 45 min. ) My daughter wanted 3 inches cut off and long layers; she came out with a straight across cut and only about an inch trimmed off (only because I asked her to cut off more when she only trimmed a half inch off). I could have given her that kind of trim. She wanted a professional long layered style, but came out $40 poorer and some split ends cut off. I do not...