Target — Local services in Lake Jackson

I grew up in Sweeny I shop here a few times a year when visiting family. I just left the service desk where I picked up an online order. I just had an extremely negative experience that left me shaking. The young man who checked me out, his name is Max, waited until after my order was rung up and paid for to tell me that I needed to leave the store because I had a dog with me. I explained that she was a service dog (he never asked) and he sarcastically said “I don’t see a vest” among other ignorant comments. “I will have you removed” was another as I pulled up the ADA on my phone. I asked him if he knew the law and without answering he replied “Do you know the law?”...”Target is private property and we have our own policy” was another of his comments. He excitedly called the manager who arrived and let him know that he was breaking the law, rules, etc. She was nice enough but I had to ask her to explain to him that service dogs are NOT required to have any documentation or vest or identification of any kind.

The ADA, which is Federal Law, states that an employee or owner or whatever can ask 2 questions. Is that a service dog? What service does it perform? After those two questions are asked and answered the employee cannot pry any further. This young man was rude, hateful and though he is young, he is old enough to be an employee and therefore old enough to be taught the law. It is such a SIMPLE law, ONE PAGE! It’s rare in 2019 that I come across anyone who doesn’t know the law but it’s always disheartening when I do. Especially when they are rude, accusatory and threatening like this young man. It defeats the purpose of having my service dog with me when I’m verbally attacked for having her with me.

Target has always been a lesser evil of all the evil corporations in my eyes so I’m really surprised by the reaction of the manager who knew the law but did not seem to have much issue with her employee breaking it. The entire law is just ONE PAGE to read and just TWO SHORT QUESTIONS to memorize. I don’t understand why it’s so hard for some people to grasp. Not all disabilities...

I went in on a whim today due to a weekly ad. The special was for a sale on ps4's for $30. Once I got to the parking lot I did research online to double check the ad and people had posted pics of their purchase at their local targets as well. I went in and inquired about it and the "manager" on duty immediately had her walls up. She would not honor the price. She contacted her manager and I could over hear the conversation and she clearly said that the price had to be pulled up on the website weekly ad not through the email weekly ad. I did that for her on my phone 3 times and she still would not honor it, and then just completely walked away from me! I did not raise my voice one time. I did not get angry and I did not use foul language. She blamed it on a glitch online. Then accused me of some hacking on my phone! I offered to pull up the ad on her phone and she refused!!

1- not my fault 2- the ad was listed and proof was shown of purchases 3- do not walk away from a customer and treat them like they are making a scene.

I was very embarrassed and treated like I was some criminal. She made everyone in the front of the store stop and look and i had not raised my voice one time.

Awful experience. You should not work that hard at your job trying to prove the customer wrong. Work that hard to create a good experience. Don't make the customer feel bad or stupid or criminal for coming in and wanting to purchase something from an ad that you emailed him. That you asked for someone to subscribe to weekly and then deny your ad that you sent out. If it's a one off situation help the person and be on your merry way. Don't drag it out until close of business and then...

Went to exchange a vaccuum cleaner that i bought about a month ago that quit working and wouldnt hold a charge like it was suppose to. When I first brought it to the guest service desk he asked for the original box that it came in or a receipt from the purchase. I didnt have either so i asked if they could look up my purchase using my debit card or our phone number we used when we purchased. I was told no so i asked for a manager and Nash didnt know the policy for my exchange either and didnt want to offer any kind of help to the situation other than just saying no and walking off to chat with other employees. I may or may not have caused a little ruccus afterwards knowing that he was just being lazy and didnt want to help me. After a little walking around and cooling off i asked to speak to a different manager named Miranda away from the service desk and away from the initial situation and told her what was going on and asked for some kind of solution. After she did a little digging she found my purchase by looking it up and i was then able to do an exchange. Miranda is definitely manager material there however nash may need a little bit more training and emphasis on customer service. We spend thousands of dollars there and just about lost any further purchases from us as a loyal...