Taco Bell — Restaurant in Lake Jackson

I can’t say recently I have had any good experiences at this Taco Bell. I came in for an order today that I ordered online. The order said it was ready 30 minutes prior to it being in my hands. While waiting confused I asked an employee to help and he then asked a white plumper lady if my order was coming she then told me that I messed up. And that my order wasn’t through to her side on the screen. The employee then went to her screen and pointed out my order showing her she was infact wrong. She then which I can only assume out of spite waited to make my order and took anyone that had ordered after me to priority. While mumbling under her breath when I had checked up 15 minutes later. 45 minutes after my order was supposed to be done. I had my food greeted to me by being slammed on the counter and her angrily walking away. To the taller employee you were a massive help. But the lady I described who I think might’ve been a manager, was rude, unprofessional, and...

I gave them a 5 star, at first we ordered and got home 40 mins away and our food was pathetic looking and missing items, but it was late so we didnt call and complain. We work nights and went back the next night (because of our kids) and ordered again. I should have checked and I kinda did and actually had to tell the drive thru I was missing my pizza, but when i got him again i had 2 nachos and only 1 cheese, 2 burritos was missing meat. So I decided I was going to say something after this. I called and called and got no answer. So I waited until the next day and went in. The lady was super polite and apologized and said she was going to have a meeting with night shift. She also fixed everything and went above and beyond. I understand people make mistakes and I was beyond amazed by the kindness and how well she took criticism. I...

The restaurant is full of people who are waiting on their order. Mind you there are only 20 or so in the restaurant including me and my family of 6. The cashier doesn't even know what is on the menu. When he finishes taking an order he was leaning against the wall. Only one person is actually working in the kitchen. Even the manager is not working at high speed much less at a med pace. While waiting for our food several people requested their money back. For it costing me $50 dollars to feed me, my wife, and 4 children this is not worth $10. I am aware what it usually costs to feed my family. This is no fast food restaurant!!!! You can complain in person but whats the use, all they are doing is getting irritated at those asking for...