The Xchange — Local services in Lake View Township

Just left the store right now and this was the worst experience I’ve ever had. I’ve sold clothes to them before (like north face) with tags still on and got a great deal. Yesterday, I dropped my clothes off with the same man that I’ve dealt with before and he was very nice and told me to come back tomorrow as usual. I came back today and there was this Indian male employee who told me that he didn’t even look at my clothes yet, stared at me blankly when I asked him if I should come back another day, and then he proceeded to grab the clothes out of my bags. He made two piles, One pile for shorts that were Levi and a 100% leather jacket… and the second pile for everything else. Then he told me that he would only be able to take the 3 items for $12. What??? $12 for shorts that are worth $140 total and a jacket worth over $150?? Sir, respectfully you’re rude and knocking people off. I grabbed my bags and left. That was after a customer came in with clothes to sell and the Indian man told him to leave because the clothes looked “stolen”....

I have both sold clothes and bought clothes from this shop. My experience was average. It's been a few years since I sold clothes here but I felt the price I was paid was fair (for fast fashion brands like Gap, H&M, etc. that I was going to donate to the thrift store) That said, I wouldn't take my nicer branded clothes here though as I feel this shop doesn't cater to that.

This store used to be in a larger location, but since they moved to this site I haven't enjoyed shopping there as much. The aisles are very narrow and it can be difficult to navigate the store or look through their selection. I especially dislike the changing room, it's a set of two bathroom stalls at the back of the store with minimal privacy, and last time I went only one of the stalls had a lock. I also think some of their stuff is overpriced, especially outerwear and footwear. But if you are looking for shirts it could be a good place to find affordable clothes from lower-end...

Went for the first time as a recommendation. Everything seemed fine.

Until the end where it went really bad. I was overcharged by the saleslady which is fine, mistakes are made BUT I was told I could not get a refund. She ended up mocking me and others and even yelled at me and another customer who was trying to help me. How are you not allowed to give refunds over HER mistakes.

Mistakes are fine but only when you fix them. I was only allowed store credit. Which was given to me on an index card. This was very sketchy. I was supposed to feel ok with an index card as an IOU??? How am I supposed to WANT to come back to use the store credit with such terrible service. Honestly very dissatisfied and disappointed.

Picture of my IOU store credit as reference. No itemized...