KAY Jewelers — Local services in Lakewood

The employee asked me to write a review because they were lacking, so I will give an honest review.

DISAPPOINTING and incompetent service towards the end, specifically by Jennifer W. At first, she was helpful with choosing a watch and spent her time with us, just to choose an order that was not even in stock and she didn’t even bother calling. I had to call her after 5 DAYS, when she mentioned to me (after paying) that she will be the one calling 2-3 days after. I had to call to be informed about the status of the watch to be delivered; and when I first called on, I believe Saturday, I talked to a worker named Genesis who sounds so confused the whole time and didn’t know what to do. She couldn’t even find the order after giving an order number and an e-mail address. Asked to talk to the manager and she said she would call, but the manager never called and went home, well?

So I waited two more days, maybe Jennifer would be back by then, and she didn’t call. So I called her, and that’s THE ONLY TIME she checked on the order! She didn’t even check beforehand, and her coworkers didn’t either! She only found out it was discontinued AFTER I CALLED, and if I didn’t call, what? I won’t ever get the money back and I won’t know that the watch is coming after all? It was supposed to be a nice gift for my mother, so if you were in my place fellow readers, how would you feel? Really disappointed because I thought Jennifer was going to be a great employee of Kays.

So, I went a few days later to receive my refund. Jennifer just looked at us and sat on a chair, expecting me to still buy from her because there was a discontinuation, and just said “Sorry,” then resumed with her own work. Omg. Nothing else, she just continued with her work as if it wasn’t a major problem. She didn’t call to inform me, and I had to call.

I’m so disappointed. There are other branches fellow readers, maybe look there. I don’t want you to feel the same disappointment as I did. Not consistent with what they...

If I could 0 stars I would , I needed a repair on my ring (stone fell out) 12/8 since then I’ve been given 4 different dates, 1st date when I went to go pick it up they forgot to send it in 2nd date I went to pick they didn’t have what’s needed to fix it, I get all telling it came in and was given a 3rd date that comes and goes because the very part they said they got is now on back order 4th date (12/31) given nope sorry still isn’t ready now I’ve been given a 5th date 1/7 I doubt it will even be ready I was told the original sales associate handling my ring is on vacation which I have no idea what that has to do with repairs since she is not the technician, I would never ever do business here again I’ve read several yelp reviews with the same issues so It’s safe to say it’s customary with this jewelry store some advice if your buying jewelry as a gift goto robins brothers especially if it is time sensitive (engagement ring, wedding ring anniversary or birthday gift) because unless you purchase it 90+days in advance you won’t....

I usually do not leave reviews but I am hoping this will be helpful to someone else. I purchase earrings for my wife for Christmas. Once my wife opened them we saw that the post were crooked on both of them, along with the backing not resting correctly. I then came to a store location to be told that since I purchased online there was nothing they could do in the store. I was then told since I did not purchase the protection which was an additional 100 and something dollars that I would have to pay for them to be sent out and fixed. I am a big believer in customer service and to have to go through this on a product just purchased on online or in store is not cool. This will be my last purchase from this...