Gengis Khan — Restaurant in Lakewood

I had an incident on 06/07/2023 at this location. I paid approximately 19.54 for a bowl combo. I have never been to this place. I had no idea how it worked. When you receive a bowl and you can select what is shown along the food selection line. I went ahead and select very specifically : Alots of beef, little chicken and pork muchrooms, solantro, onions, then their sauces that they asked you mild or spicy. I said mild. The cameras that they have in the store can elucidate what I have selected in the food to account with what I said. When the food was done, I was eating until I discovered green peppers. I thought to myself wait, I remember what I ordered and there was no green peppers in my food selection. Think about if someone was allergic to this. For one they didn't order any green peppers. I went to the cashier and asked do mix ups ever happen here ? she said yes sometimes. I told her I think my food there was a mix up because green peppers are in it. Again the cameras and the accomadating staff dude who was the sauce guy was nice and watched me keenly as I selected the food and he even gave me the tongs I accidentally left when selecting another meat. The cashier stated that they can make another bowl, then I asked what about the bowl right now. She said well have to throw it away, I said wouldn't that be a waste. Would it be okay if I gave to a family member she said sure. 4 minutes later they started making a big fuss about it, specifically someone named Reynaldo when i asked the cashier on who was making this a big deal when she had told me that it was okay given what happened. ( I UNDERSTAND, ANYONE CAN SAY ANYTHING LIKE MY FOOD IS TOO SPICY, ITS TOO SALTY, HOWEVER IN THOSE CASES THE RESTARURANT DOESN'T HAVE TO SERVE YOU BECAUSE AGREED TO PAY FOR WHAT YOUR SEEING ) ( IN MY CASE ITS NOT THE SAME I DIDN'T PUT ANY GREEN PEPPERS ON MY BOWL AND I PAID FOR I INDEED SELECTED HOWEVER WHEN YOU PUT SOMETHING I COULD BE ALLERGIC TO IN MY FOOD I CAN NO LONGER EAT IT, AND REMEMBER I DIDN'T PUT THIS IN MY FOOD WHICH CREATED THE QUESTION OF THINKING IF THE ORDERS GOT MIXED ) I was thinking that the 2nd bowl would be given as a courtesy to this specific situation given that I again did not put this vegetable in my food selection. The cameras can elucidate this even further. The cooks were very very rude because he pointed and said " I DON'T SPEAK ENGLISH ONLY ESPANOL ", I said okay no problem in a polite way. Then he screams at me to move to the end while I'm was at talk with the sauce guy, it was an important question about the garlic and other flavor add ons to the food. Then the cook who emphasized he couldn't speak english said to me " do you speak english " ? In an deragatory tone with angry looks. He even told the sauce guy to not add anymore noodles. I could understand from the little spanish I know plus the hand gestures given. Overall this place gets an F - Extremely rude cook it was the one when I was getting my second bowl and talking to near the sauce guy this can be specified in the camera footage ( looking at me angrily, talking very rudely, demanding a tip conveyed from the sauce guy when I asked him why is he removing some noodles ) Hostile attitude. Terrible customer service representation. Wasted my time and didn't offer anything as a courtesy when they made the mistake. Did not offer any courtesy for wasting the customer's time and the one to make the mistake. If a restaurant is the one who makes the mistake they compensate their customers by doing the right thing. This in turn creates trust, and happy impression. Not assume the customer is trying to get a second bowl when all of the details were given. I'm not going to make a big fuss for approximately 15.34 since its the bowl that was the mistake. Its the principal I dislike. If you demand for the customer to pay for the second one this would be akin to saying heey I messed up so I'm going to charge for messing up and making the mistake. This is crazy regardless of how...

So I’ve never been a picky eater, I find almost anything good. I remember these type of Mongolian places in the middle of malls when I was a kid and they always hit the spot, was looking for something to order so thought I’d doordash some . I ordered 3 plates for me and my family (not cheap) when the food gets here there’s only 2 in the bag and the doordash driver acts like that’s all he got even tho the receipt attached to the bag has my 3 plate order I get the feeling he took one of the plates but that’s a whole other story..

As far as the taste of this food I can’t remember ever having a worst more plain plate of food in my life.. I’m talking about the type of Chinese food they serve at a public middle school to low income kids.. but worse cause at least thar had some flavor to it. You knew it was cheap but some flavor. This literally taste like nothing at all .. not a spice not a seasoning no garlic just dry noodles meats and veggies. As good as it looks and sounds you will be extremely disappointed . This is my first yelp review in my life...

I m not impressed. Compared to TX GKG, this place is like cheap chinese restaurant. First in the line there is very limited selection of meat and no seafood or shrimp. Second veggies are all cheap quality cheapest Vegy selection. Don't even have jalapeño. No dry spice selection. Wet sauce are like runny water hardly any ingredients in them. Third There is so many people in line so the stuff stays on grill for just couple minutes, and they keep dumping water instead of soy or any sauce, and a brown runny water like liquid. So the final product comes more runny and watery. In TX you could have spices paprika, curry powder, and lots of other ground dry spices plus whole red dry chilli for enhancing flavor. Also chilli in chilli oil. And garlic sauce and so many other sauces. All self serve. Here they put the sauce over stuff like they are doing mercy, asking for more, they ll look at you like I said something strange. Most people here eating are Mexican and American have no taste buds. No offense. All my excitement went down drain This is first and...