Old Navy — Local services in Lakewood

Buyer Beware; Yesterday I returned 2 pair of boys jeans I bought online to the Lakewood store. They were in new, pristine condition, with all original tags attached. I had them in the original shipping bag, with proof of purchase. I explained to the sales clerk all I wanted was to exchange for a larger size. I was told they could do an exchange if I chose the exact same jean. I looked on the sales floor and was unable to find any of the exact jeans. So I chose 2 pair of more expensive jeans, and shoes (a $75 purchase) and then came back to the check-out. The clerk rang up my return, and told me I would be getting $8 dollars credit returned to my account. $8 .. for 2 pair of jeans. ($4 each.) (By the way, these jeans, with the exact order number, are currently listed on their web site at a regular price of $39.99.) Because I had used my "Reward Points" ... I was not allowed to transfer this amount to my new purchase. So, I was only given a credit of $8. My remaining Reward credits were kept by Old Navy. I was told (by a clerk who could care less) that Rewards may or may not be credited back to my account. And, if it was, it would take about 2 weeks. Good-bye.

On this day online, Old Navy was offering 30% off every non-sale price item. But, in-store would not honor this. Had I not had my grandson with me (who was excited about getting his new jeans and shoes) I would have left without purchasing a thing. Instead, I ended up paying full price, and getting $4 credit each for pair of returned jeans. I was charged $26.99 for each new pair of jeans I bought, thus making a $75+ purchase.

I am appalled and upset that this company does not automatically forward a credit for Rewards used on a purchase, when an item is returned for exchange. What good are your "Rewards" if you are buying items as gifts, and "Rewards" will not be credited, or counted, on similar items if exchanged? The rewards should automatically transfer over to the new purchase. This policy is totally unacceptable to me. I let the "lead" clerk know how I felt. (Of course, I do realize she is not the one who makes the policy.) Also, I believe if a customer asks to honor your online price, you should do so with a smile ... as other big box stores do. This was such an unpleasant surprise.

I have been a customer of Old Navy since my children were small. Now, I am shopping there for my grandchildren. But, this will no longer be one of my go-to stores. I will be destroying my credit card, and closing my accounts here. I believe this was wrong, and want other customer's to be made aware of policy, especially with Christmas just around the corner. As they say "Buyer Beware".

#Rewards Program #Returns and Exchanges #In-Store...

I purchased a pair of $16 2T jeans for my daughter recently( several pairs actually). Anyways, I was getting ready to put them on her, so I took the tags off. While I was putting them on her I noticed that here was a rip along the pant leg seam. Not a big deal I figured, someone didn't catch the defect.

Well two weeks later another pair that was only worn a couple times developed the same defect in craftsmanship. So I went into my local old navy store in Lakewood, WA to return the jeans that hadn't been worn and to see if they could do anything out the other pair that had only been worn a couple times by my 2 year old daughter. Much to my surprise the manager (Bree) acted like it was my fault for not catching the defect in the unworn pair. I have never been treated like such a low life scum in my life. I felt as if they thought I was trying to scam them over a $16 pair of jeans. I could understand not exchanging the pair of jeans if there was damage caused my me, but clearly there is a defect when the other pair developed the same issue after being worn only a few times. I understand that old navy is a value brand and not the best quality. When I purchase inexpensive clothes for my kids I expect them to get some use out of them before they start...

My sisters and I came in here after our sister date (we work/ have busy schedules)and of course we were dressed down/wearing comfortable clothes. Right off the bat we could sense the negative vibes/energy coming from the staff. The round/apple shaped guy literally followed us around as if we were trying to steal and the other girl was hiding in between racks like she was the invisible man. I didnt feel comfortable to try on the clothes that I wanted because of their rude unprofessional behaviours, so I waited until they were done so we could purchase our stuff infront of their smug faces. Of course the cashier was no better and had a nasty attitude on her because people of color individually spent a good amount of money on overpriced items. From that day on I have never went back and I dont plan too! Learn how to treat ALL...