Silver Wireless Cell Phone Repair — Local services in Las Vegas

BUYER BEWARE: Make sure they test the entire phone in front of you before you buy it. Check speakers, camera, screen EVERYTHING. That 90 day warranty they provide means nothing in the end. I was helped by a young guy named Sergio (Reason why I am even giving 3 stars). Very nice and patient with me and answered all my questions. Although one thing that he did not do was test the phone in front of me. It was also dying and the brightness was low. I had bought a phone from them before along time ago and so I trusted I was getting a good used quality phone. When I got home I started transferring things over and noticed a burn in the phone when the brightness was up. The next day I talked to Sergio and told him about the issue. I came in and he examined it. I asked him if they could fix the screen so I dont have to start all over with transferring my stuff. He says no they cant. So I asked could he let me know if they get the same model phone within the next day or two. He says its unlikely but he will give me a call as soon as he has an update about what they can do. I didnt even leave the lot and he called to tell me I can upgrade to another phone no charge. I did not have time to do the upgrade. The next day I come in and Sergio was able to get me the same phone with less storage, had a few scratches on it but offered to give me some money back. Everything was going fine until this so called manager, hispanic short guy with a gun on his hip steps in and starts accusing me of damaging the phone. He starts yelling at me and asking me do I know the difference between the words "maybe" and "assume" In which he was using incorrectly but anyway he was being an a** about the whole thing. He's most likely mad that someone sold him a bad phone and he lost money for it. Not my problem. In the end their 90 warranty means nothing, their phones ARE not always in great condition as they advertise on social media. I wont do anymore business with them again. You've...

DO NOT VISIT THIS PLACE!! Reply to Owner: Your employees were too busy talking to greet me, is that store policy? Your employees pointed when I asked them what phones you had available, is that even respectful and store policy? I told your employees I was looking to buy two phones with the Acima loan I was approved for, they again did nothing to show me or even point out a specific phone. They were rude and could not be bothered with a customer, is that store policy?

Go ahead an stand by the employees you hired that lost you sales. I will never come back... Especially after your ill-attempt at defending your horrible employees and disrespectful store policies.

Edit June 2025: Came in today and the 2 girls could not be bothered to help me. Neither wanted to show me a phone I was looking for and instead pointed in the direction I could see it. They were both rude. I came in to buy two phones and these girls lost the sale for Silver Wireless and I don't think i'll be back after this experience. What a shame...

OLD REVIEW from 2023: Gregory was amazing in helping me choose and purchase a Galaxy Z Fold 5. I was happy with the price, condition, and Gregory's willingness to help me decide which color.

The most surprising part of my visit was the amount and variety of cases they have!!! Wow!

Thank...

I recently purchased a phone from Scarlet, at Silver Wireless, and I couldn't be happier with my experience. From the moment I walked in, the service was exceptional. The staff was incredibly helpful, taking the time to understand my needs and preferences before recommending the perfect phone for me.

What impressed me the most was their patience and thoroughness. They explained all the features and options in detail, ensuring I was fully informed before making my decision. This level of customer care made the entire process smooth and stress-free.

Additionally, their prices were very competitive. I felt confident that I was getting a great deal without compromising on quality or service.

Overall, I highly recommend Scarlet for anyone in the market for a new phone. Their knowledgeable and friendly team, combined with excellent pricing, makes them a standout choice. Thank you, Scarlet, for a fantastic...