Brown's Shoe Fit Co Lawrence — Local services in Lawrence

Absolutely the worst customer service we have ever received at a shoe store. We live in Topeka and called to see if they had a certain shoe brand in size 14 in stock. I wanted to know so that we didn’t waste a trip over to Lawrence and not have any luck. I was put on hold and when Dallas came back on the line he told me that ‘Yes we have that shoe in a 14 in stock’. I asked if they could please hold it and we would drive over and try it. My husband and I drove over to Lawrence and he went into the store he was told that In fact they did not have this shoe in a 14 like we were told. I called as I was not physically in the store to complain. Brian told me that when I had called Dallas had looked on the computer and that it said they had it in stock. I am in disbelief that these employees are so lazy that they could not physically walk to their stock room to check their current stock for me but instead rely on a computer to tell them. I will NEVER shop at ANY Brown’s Shoe Store ever again. This is why brick and mortar stores are loosing business to online retailers everyday. Horrible...

I chose to go to this location due to being closer to me than the Topeka location. I was greeted by Nick and WOW! He is so knowledgeable and listened to my issues with a pair of shoes that just weren’t working for me. He put several different ones on my feet but we hopefully were able to find the best ones for me!!!! I would definitely recommend this location and this employee for your toughest shoe issues. Thank you Nick for taking time for me! I WILL...

Out of all of the Brown's shoe stores that I've been to (Topeka, Manhattan, Nebraska City), Brown's Shoe Fit in Lawrence is the best. It definitely beats any discount store. The staff provides excellent service - courteous, very knowledgeable, and helpful. The inventory is large and varied - high quality products. Brown's Shoe Fit is everything you won't find at a discount store. I highly recommend shopping here...