PetSmart — Local services in Layton

I wanted to reach out regarding my recent grooming experience. First, I want to say that our groomer is incredibly sweet, and I really appreciate the effort she puts into her work. From a distance, the groom looks nice, and I can tell she genuinely cares. However, I’ve noticed some ongoing issues that make it difficult to justify the cost, let alone tipping $50, which I did not this last time because of the previous visit when I did noticed inconsistencies up close.

Unfortunately, the cuts are often uneven, and my dogs don’t seem to be properly bathed. After their last appointment, they shook off so much debris in the building when I was trying to leash up and in my car so much that I had to roll the windows down. They also had a strong odor, which made me question whether they were thoroughly washed. Additionally, I had a negative interaction with an employee, Liz, who incorrectly assumed my dogs weren’t on leashes and became upset when I clarified.

I really had them groomed this last time (having standard poodles completely shaved down) because of health issues I am experiencing between fighting off infections and surgical procedures that I require, which is why it has taken me about 4 or 5 days to leave this review. However, I took pictures the day after, and there is a date and time stamp on my phone to prove when I took the pictures.

Another concern I had was regarding scheduling. I was told to pick up my dogs at 6:30 PM this last visit, but when I arrived, they still weren’t done by 7:20 PM. This forced me to rearrange my schedule at home. This time, I only brought in two dogs because I was told that bringing the third would extend the time frame even further. Unfortunately, this meant my third dog didn’t get groomed at all.

This isn’t the first scheduling issue I’ve encountered. In the past, I booked an appointment for all three of my dogs weeks in advance, but when I arrived, I was asked to leave because their rabies vaccinations had expired just two days prior. While I understand policy, I wish this had been flagged earlier, so I could have addressed it ahead of time. On another occasion, I waited a long time to get all three dogs groomed on the same day, but the process kept getting delayed. The store even stayed open an hour past closing time, yet only two of the three dogs were finished. I had to return the next day just to get the third one done.

Given these concerns, I’d really appreciate a redo to ensure my dogs receive the full service as expected. I truly want to continue bringing them here until I can find them a good home, but I need to feel confident in the quality of care they’re receiving.

Because of all this, I am really torn between a 2 and 3-star rating right now. If you can address these issues and offer a satisfactory solution, I would be happy to...

I just drove in from Tennessee, unaware of PetSmarts hours. Around 8:15 am. I saw a person going in with a shopping cart. As I walked in, two of the cashiers just looked at me. As I walked to the back of the store with shopping cart, another associate stood in the middle of the aisle drinking an energy drink and didn't move, I had to go around her. She was talking to a supervisor, who was halfway down the side aisle. Neither person said a word to me. They just looked at me. As I turned the last aisle, I passed a 5th associate. All 5 associate never smiled or said a word to me. I walked back up to the registers, no one was there. I went into the grooming area where 3 associates were grooming dogs. They looked up at me and continued the grooming. I finally had to ask. Can you call for a cashier, all she said, OK. Now this is a total of 8 associates and it is now 8:30 am. Two cashiers came up. No smiles or how can I help, nothing. I now have 4 bags of dog food $45.99 each. Do the math. All they could say to me. We do not open until 9am. I apologized and said I was unaware of the hours. I asked if they can just take a credit card. I just drove all the way in from Tennessee. They said no. I just told you, we open at 9 am. She was the supervisor. I was very upset and tired, I just left. As I was walking out the door, the one girl said to the other girl. Boy, she must be stupid. She cannot read the hours on the door or listen. Then they started to laugh. I turned around and the person who went in before me, was just walking up to the registers. He purchased items. I waited for him to come out. I asked him, if he works for Petsmart. He said no. I told him what happened. They took his credit card. I bought the same size and Brand from Petco, which was $5.00 cheaper, as I walked in to the store at 8:55 am. With a smile they asked, how can I help you. All I I said to them, I am having a bad day. I just left PetSmart upset. I didn't tell them anything. They told me to go to the registers and they will get the 4 bags for me. Do to my troubles with Petsmart, they gave me 20% off, and still not knowing what happend,and apologized for something they didn't do. and walked me out to my car, and loaded the bags. Without me even asking for it. Great customer service Petco. Terrible service PetSmart. You need to look at replacing management and staff at your Layton, Utah store. And get people who want to work and are willing to give great customer service. And this is third...

I went to Petsmart in Layton to get prescription dog food since my dog needs low fat special diet. No other Petsmart north of Layton has the prescription food . When I went to ring it up it went through just fine . 190$ was approved . The employee /manager Tana said it didn’t go through . So I opened my account and it showed right there it went through . But she wanted me to do it again and I didn’t want to since I had already paid it . I had 233 in my account and it now showed $43 so the 190 had come out . But she insisted I do it again even tho it said approved where I took out my card . I told her it would go into my overdraft protection and charge my credit card now since there was just $43 in my account . I didn’t want to get man handled if I went out the door so I reluctantly paid it twice . It went into over draft and now showed two 190$ transactions . I went to my car and called my bank and she said both transactions came out so I gave my permission for her to talk to the manager . So she and one other manager listened to speaker on my phone as the one manager asked the Wells Fargo employee if both transactions had went through to which the employee said yes . She repeatedly asked 3 times to which she said yes . They STILL would not refund the 190 back so I had to file a claim . Both these managers should clearly not be managers since they can’t see on my phone both transactions had came out along with the WF employee verifying that had both come out . They were both not kind . I left frustrated and upset . Called the police dept to be sure this was documented . The officer talked to the manager and she lied and told him that my card had DECLINED . Which was not the case at all . Very very poor customer service here . I will be calling corporate to let them know about these two managers one name Tana . With 0 showing in my account I now had no money to buy gas to make it back home to Tremonton . Worst experience I’ve ever encountered at any store EVER . I will not return to this store . Petco is where I’ll be getting our dogs special foods from now on.

As shown here you can clearly see the two charges . As well as the overdraft protection fee . The two managers just aren’t good at math apparently . No matter that it showed it had came out they didn’t believe it did even tho my account clearly showed it did . Cooperate will be hearing...