Wear It Again Kid — Local services in Leesburg

Update: In response to your reply, Trish, I walked in to you looking irritated and shaking your head “no” at me. While your mobile site does show a notice, which I confirmed afterward, your desktop version did not clearly list 4pm. I can understand if you do not accept items after 4pm; what I don’t believe is fair to your consumer is for you to run your shop, that apparently serves many of 11,000 people, with only one associate who greets a customer with that kind of attitude. My suggestion would be to begin with a polite “hello, thanks for visiting; I’m so sorry but we are short staffed and here is our policy. I’m sorry it was not clearly listed on our website; I’d be happy to look at that with you and show you where to find the info. Perhaps we’ll confirm that our site includes the information and post a sign on the door so next time you are aware before you drag in bags of items. I do appreciate you coming though, is there anything else I can try to assist you with today?” Just a thought. While I appreciate your business in general, now more than ever, the focus needs to be on the people who make it run. From the time a person walks in, to the time they leave, there shouldn’t become a reason for someone to leave feeling as irritated and undervalued as I did. I won’t touch on the consignment process itself. I’ll consider this a mishap and wish your business well going forward. **

If you don’t like your job and don’t appreciate the consumers who make your business successfully operate, then don’t do the job. Disgusting attitude from older blonde woman working at this place. Idk if she’s the owner or a disgruntled employee, but it was shameful and disheartening given I’ve been a long time, supportive customer. Won’t be referring this place again. There are better, higher quality places to shop...

Had an issue with not receiving an email about pick up and then donating over $200 in items because I didn’t call or stop in soon enough. I left a review on their Facebook page stating just that and asked to see a copy of the sent email on their end so I would know if there was an issue with my email receiving messages or if they hadn’t actually sent an email. My kids were looking around the store so we didn’t leave immediately and I had dropped off a few more items before I found out about the donation issue. When the owner of the store saw my review on needing to follow up so that your items aren’t donated she asked me to take my items and leave as “I clearly wasn’t happy with them”... she said this to me from across the store. That is how they handle an issue with a long time client/customer. The owner called me a liar and my review “nasty”... I have never been treated this way by a business and I don’t think anyone should be.

Update: 7-18-19 I received a box today with most of the items I was dropping off when the incident occurred and the $2 I still had on my account. Some significant effort was made on the part of the store to return them after the incident. I was more interested in letting those items go then ever stepping foot in this store again. It’s a shame a modicum of this effort wasn’t expended earlier to avoid the aforementioned confrontation, but I will at least give them credit for closing out their account with me with...

I took my kids clothes to wear it again to sell, some of them wasn’t even on, they were in a good condition, i sent two totes of full clothes to them. Upon reaching there, I showed the clothes to the lady who work there. I asked her how it works. She asked for my email. I asked for something to show that we have a contract . She said it would be sent in the email together with an inventory sheet. I sent my items to them on the 19th of jan2018 .i called them today demanding for the inventory sheet. To my surprise, they created a list of stuff I didn’t bring to them. For all this whilethe employees dupe And rip people. My advice to people is to either try and sell it yourself or give it to the Headstart children. Don’t waste your time and gas to bring it to...