Thrift City - San Antonio — Local services in Leon Valley

As a loyal customer for over 4 years and love this organization across states. I normally do not post reviews negative or less appealing comments. It was with regret that today has to be that day. Love the organization and this particular location, (San Antonio). All the associates are really helpful and courteous with one exception. The store manager, Audrey Ann. Had an issue with an item being wrong price. The cashier was doing what she needed to do, noticed on a household item I bought was price and tagged at .99, which I thought was an awesome price for the item. Thinking nothing of it I took the item to purchase. Cashier 1 was trying to figure out what the correct procedure to take, asking cashier 2 and 3 what should I do regarding this. As I’m standing at the counter listening to all the commotions, as I had another household item that was similar, cashier 1 was going to override the rate to $7.99 which I wouldn’t mind, but they never confirmed with me, I stated that has nothing to do with me, and the .99 price should be honored since it was tag at that price. A manager came up and told me that customers have been know to switch tags! I was taken back by the accusation, asked what does that have to do with my situation, we all looked at the tag, it looked very secure and I said how can a customer change tags. They would need to have a tag puncher to pierce the fabric. Then a 4 associate came up and said he’s right and customer couldn’t have done this, it had to been errors of the associate whom price and tag this item. I then said correct. I asked to speak with the store manager, one of them said I am the manager, I said no I know the store manger is here on the floor cause as a regular customer I know what she looks like, and I just saw her go into the office prior to me be serviced. Then Audrey Ann, comes to deal with my situation, first thing that came out of her mouth was we can’t sale this? Why not I asked? It’s wrongly tagged, ok, what dose it have to do with me purchasing it. You have to honor the tagged price regardless. She became what seemed irritated with me and want to avoid my concerns. As I’m attempting to voice my concerns she kept interrupting and cutting me off not allowing me to speak, I said excuse me I’m still talking, and Audrey Ann being irritated with me said if I continue to yell at her, which in no case I was, how could I when I was kept from voicing my concerns. Audrey then stated I could leave the store, I see you’re going ask me to leave because you are wrong in handling your confrontational skills, handling a simple miss-up on your employee errors. Once again this store is awesome. Store manager needs to be able to handle constructive criticism in customer services. I have contacted corporate and request to have a 3 way conference call with myself, Audrey, and...

I just left that store like 20 min ago. I had a bad experience with the so called cashier/ Mgr jennefer. First of all when i went in there in the entrance, I noticed nick nacks i selected and put on the counter for them to hold because i was in a hurry. I did not plan to shop. I went looking for a towel for my car. I have shopped there before, not regular but I have. I could mot find no towels so i started looking for curtains. I even asked for some help in finding towels but they had none. The panels i found, one set of panel which had two in one with a valance "already sewn in..the price was already in place. I selected it. Then when I went to pay , i had told the cashier Jennifer I also had a candle vase on hold and frames and I asked her if she could please wrap it..she went to retrieve it then she looked at my items and said the price on the curtain was incorrect. She hadnt even charged for the candle vase. She called for help to make sure There were not others with another price higher. Jennifer then said it could be a store error and or prob some customer changed the price lower. Well that was unlikely because the tag looked untouched with the pricing gun they used. I followed the other lady that went to look for the curtains to find a similar...she found a black one with 2.00 higher. Point being.....the customer should always be right. We are going through a pandemic and i told her as i raised my voice to her i did not appreciate her stereo typing me that i changed the price. I never said profanity to her but through my heated moment i did slip a slang but not at her. This woman should not have escalated a debate over the price because the curtains were already set in its price by the establishment. Regardless....of her feelings towards me. I will not step foot in that store again ....i went in for a towel and left very heated. She needs proper training in how the customer is right. For heaven sake the curtain had like a tear on it and the price was already set in by...

First time visiting and I am impressed. The store is clean, the clothes very organized by color code and sizes. Separated by categories as well from juniors, plus size, kids, etc. If you have complained about this store then maybe you need to READ the signs that are posted. Masks are required, the sale of the day is posted above. Found some great quality items (boutique) section that I was lucky to get at 50 % off because I took advantage of the color of the day. It was getting busy and the employees attended as quickly as they could to the customers waiting for a fitting room or checking out. Going to give "Madeline" a big thumbs up as she explained to me thoroughly about the rewards program. Very efficient (she sanitized after every customer) friendly and just made me feel welcomed. I am definitely going to be coming back more often. Thank you all to those working there that day! PS It is Friday and days like this are usually hectic anywhere. Oh on another note customers why don't you ask how their day is going rather than insulting them for not acknowledging you, you will definitely get a better response when you do. Trust me,you will get a great conversation when you do. It works for me all the time and I just made them smile for that moment. Spread...