Geek Squad — Local services in Lone Tree

If I could give 0 stars I would. I dropped my tower pc off for repairs on Thursday at about 1:30. I received a phone call about 2 hours later saying that it wasn’t checked in correctly, so they couldn’t do any work to it.

Keep in mind that I was across Denver by that point so I could access a computer so I could do my schoolwork. I arrived back at the Best Buy store at about 7:30 to pick up my desktop, where the power was out and I couldn’t pick up my computer.

Friday morning, after a 30 minute drive home the night before and a 30 minute drive back to the store, I picked up my unfixed desktop. When talking to the manager, I was told that I would have to take my computer another 30 minutes away from my house if I wanted to get work done on it.

I asked to be compensated for my time, asking if I can get my service price reduced for the time, energy and gas wasted. I was arrogantly told by the manager, Raven, that she’s “sorry that I feel that way”. When I replied that I wasted my time enough as it is, and that I would take it elsewhere, she shrugged me off.

Best Buy isn’t what it used to be, and the computer services are far worse than you can imagine. If it’s not a problem that can be fixed with 2 brain cells, 15 minutes, and a restart on the computer, they’re not gonna fix it.

Overall, a waste of a day and a half, a half a tank of gas, and nothing to show for it. Never...

+One star because your reps were very kind.

I came in for the first time on Monday looking to have an SSD installed in the extra bay on my laptop. When I first came in the tech was like "Oh yeah give me 5 minutes and I can do this.". Then I explained to him that my laptop's extra SSD slot was behind the motherboard and that it needed to have the mobo flipped to be properly installed. He stated that he didn't feel like he could do that and to bring it back the next day when his hardware guy was in. I brought it in the next day, they said OK leave it for a day or two and we will get it done. Just received a call that "Due to liability issues" they were unable to install it and that they didn't see the slot and that it "May" be on the other side of the motherboard. This is literally exactly what I told the tech when I dropped it off. I am disappointed that I just wasted 2 and a half days and lots of gas driving back and forth to the store and I will end up installing this myself over the weekend.

Like I said, you earned the 2nd star by having a good rep who was able to converse with me well and make me feel confident in your services. It is unfortunate that it was...

Company’s trash! Jonathan called me on sep 13th to setup a scheduled appointment for Saturday sep 21st for a new main board replacement for my tv. The day before I got an email confirming a 4 hour window for his arrival (1:30 to 5:30) Patiently waited and he never came never called. This was highly frustrating because we cancelled events to be there for him for his service repair.

When I called to see what was going on I got the run around, excuses from the supervisor. All he wanted to do was setup another service for another 2 weeks out with no credit or discount on the service for the inconvenience.

I’ll never...