Johnson's Furniture & Mattress Gallery — Local services in Longview

Where to start.. I originally was thrilled that Longview was getting a Johnson’s Furniture because I had really enjoyed watching their catchy sales via live on Facebook from the Shreveport store. That is the beginning and end of my enjoyment of dealings with this company. We ordered a couch on 3/1. We were told 7-10 business days for delivery and the only piece they were waiting on was our ottoman. 7-10 business days came and went. No couch, no communication from the store/sales person. 14-21 business days came and went. We reached out to inquire about our furniture. We were told “we’re waiting on the chaise”. Funny because we were never told it wasn’t already received. We were under the impression that the only piece we were waiting for was the ottoman. Weird. But okay. We did purchase the furniture on “promo” which was tax free. With the pure lack of communication, and frustration on what was transpiring, we were offered the floor model, but with no discount because we didn’t pay taxes on our original order. We politely declined. 13 days later, our furniture arrived on 4/12. Delivery was good. Until.. the ottoman was damaged. A half inch wide tear. The guys delivering took pictures and told me how to proceed. I called the store, Julie, our sales person, also the store manager, let me know that the pictures of the damage had been received and she verified that the ottoman was in stock at the warehouse and it would be replaced by Wednesday 4/16. Lie. Never heard from anyone again. UNTIL.. I think it was 4/24, received a random call from someone at Johnson’s Furniture that they were 10 minutes away.. for what? To LOOK at the ottoman to see if it is “fixable or if it needs to be replaced” — it’s a literal hole in the fabric, but alright. They came, we’re in my house for a literal 28 seconds, took a picture of the hole (which was submitted on 4/12) and said, “yep, has to be replaced”. No kidding. NO further communication from Johnson’s until we reached out on 5/12. And by some miracle, a new ottoman was delivered on 5/16. Again, “damaged” but just dirty and in efforts to end my dealings with Johnson’s, kept the ottoman and scrubbed it clean. What a dreadful experience. While I understand that things happen especially with shipping and receiving.. there is zero excuse for bad customer service and keeping customers in the know when things don’t go the way they should have.

Will not purchasing from Johnson’s in Longview again. I’ll make the drive and strictly deal...

Wonderful staff at this location but, I must say anyone looking to buy any furniture, or home decor overall, Corri and Jessie are the ladies to go see! Johnson's Furniture has these 2 young ladies just waiting to show every person that walks through the doors, they clearly want you to see how much they have learned, and how much they still want to learn, when it comes down to what it takes to be the best in furniture sales, and how they want you, their customers, to walk out happy and pleased with your experience. They want comfort and peace within themselves that you as their customer, is satisfied with getting you everything you wanted, asked for, didn't even consider, and more. These 2 are working their way to be the best saleswomen for you and anyone you send their way. Anyone would want to buy from them.. and not just furniture, EVERYTHING! Why not tell everyone you know about these two young women who not only have been trained well it seems, but also very eager, hard working, enjoyable, AND bright and talented girls?? They aren't afraid of showing how much they want to be the best, plus TOP newcomers and employees of Johnson's Furniture in Longview, Texas. They have wonderful attitudes and obviously are loving every bit of what their job entails, simply because it shows from the first minute you see the smile on their faces, the way they approach and introduce themselves, and how well they interact with each other, as well as others. I believe Johnson's Furniture will do well in Longview but with 2 saleswomen like Corri and Jessie, this furniture store will be the top rated with friendly and professional sales people the town needs more of. If you're thinking about buying new furniture, or know someone who's looking into a change and new furniture is a good start, drive on over to the new Johnson's Furniture, Loop 281 in Longview, Texas, and say hello to all of the wonderful staff but definitely say that you're interested in speaking with Corri and/or Jessie since you've heard they're the girls you want to buy from; especially when shopping for a brand new living room set, with zero ideas! I can assure you that they will give you an amazing shopping experience with Johnson's Furniture and will not disappoint you. They are happy to serve you and help get you everything you want! (Even if it's a little at time)

You won't regret this! Please uppdate your experience here because I'd love to hear.

Thank you all, and good luck Corri, Jessie, and...

I have to say Miss Stephanie and Mr Cole were awesome employees besides the manager, Mr. jose. The other two (male/female were not. Let's just say it that way. These people do work on commission.

These two will get more with honey than using vinegar! There's three different pieces that I'm going to invest in over the next couple of weeks. If you guys do get a choice and chance, please stop by and see Mr Cole!

Now the one picture with the red tags there's two different rooms, and that's where I got my one discounted item. They also do financing too. You just have to ask.

Unfortunately, they do not have a delivery truck, but if you can find someone to deliver the pieces, that will be up to you and the person who is selling...