Steinway Piano Gallery — Local services in Los Altos

I had an uncomfortable experience when scheduling an appointment with the sales manager in this store. On Monday, I submitted an inquiry online for the sales events that will happen during this weekend. The store manager from Las Altos called me back. After brief greetings, she introduced me how transparent the company's pricing policy is, and then asked me a bunch of questions, including what's my budget? the model I am interested in? I told her right away that I actually want to visit the Walnut Creek store and I am interested in the pre-owned 1983 model s listed on their website. She went over its pricing with me. Then I asked her if I could see this particular piano in person. Then she asked me "would you need to try the piano before you decide to buy it?" I said "Yes, of course." Then she told me at the time that she didn't know where this piano would be located during the sales event. She also kindly promised me that she will call me back once she figures it out. So I waited until Thursday and realized that no one, in fact, was going to call me back, feeling quite surprised at that moment. Since the sales event was approaching, I called the Walnut Creek store directly. The funny thing is that they confirmed with me that this particular piano is right there in their store since it has been listed on the website, which invalidates what she had said previously--the Walnut Creek store only sells one type of brand-new piano.

Now the situation is that the staff in the Walnut Creek store thinks that I should work with the sales in the Las Alto store as they called me first. But they don't have the piano I am interested in. I was very shocked and frustrated because the sales manager Chrissy Huang in the Las Altos store lied to me over the phone and completely disrupted my schedule. It felt as if I was back-stabbed by a stranger for no reason.

The bottom line is that she can tell me she won't be able to help me out with my purchase and/or transfer me to the Walnut Creek store. It's unprofessional and dishonest that one promises things on one hand and shows one's passive aggression by neglecting my request and phone calls on the other hand.

Honestly, I don't think I would ever purchase pianos in the bay area Steinway stores. After reading others' reviews, I think my experience somewhat resembles others'. Trying out the piano you will take home makes a whole lot of sense, especially for Steinways, as each of their pianos is different. Musicians with fine sensitivities would notice the difference on tone and touches right away. No one wants to buy a piano that has lower quality than what they paid for. You really need to carefully examine the piano you plan to purchase.

Sellers who don't allow customers to try out piano are the ones who want to make quick and easy money. Buyers should always avoid sellers who doublespeak or cheat. No one is interested in playing "catch me if you can" when...

Meeting Chrissy during a serendipitous break between showing appointments at the Steinway showroom was an absolute stroke of luck! My colleague Stacie, had been searching for a piano for a while, and the excitement in her eyes was palpable as we entered the showroom.

Chrissy's knowledge of Steinway pianos was nothing short of impressive. She effortlessly guided us through the various models, sharing valuable insights and comparisons that made the decision-making process much easier. Her passion for these instruments shone through in every detail she shared, and it was clear that she genuinely loved her work.

But beyond her expertise, Chrissy's friendly and personable nature made the whole experience truly enjoyable. We found ourselves engaged in lively conversations with her, laughing and sharing stories as if we were old friends. It was evident that she not only excelled at her job but also had a genuine desire to connect with her customers and make their piano-buying journey special.

If you find yourself in the market for a Steinway piano, I wholeheartedly recommend seeking out Chrissy at the showroom here in Los Altos. Her expertise, combined with her infectious joy and genuine love for the pianos, will undoubtedly make your experience unforgettable. We're grateful for the encounter and can't thank Chrissy enough for making it such a memorable and...

I really do not know where few of these bad reviews come from. I like to give a bad review but I really can't because I went inside the store with my son on November before COVID-19 and met Chrissy Huang and she gave me some valuable and friendly advice. I made an appointment for our son. Chrissy was very professional, knowledgeable, helpful, and friendly. She is also a pianist, and has deep passion on music and also care about her customers. She has been with Steinway for 20 years. Sarah Chan the salesperson at the desk was also very helpful and friendly. I would not want to buy one that several people have touched it. So for me, I like the fact that the store owner does not allow people to play on the pianos unless they're serious about buying. You never know if their hands are clean are not right? And imagine anyone can walk into a Steinway to play anything they want. It's Steinway after all. We are very excited to buy Steinway Model M for our son and decided to test it so that it could feel the tone, and managed to buy it. The entire transaction went smoothly and the piano was delivered on time. My experience was excellent and I intend to...