Sumo Japanese Restaurant — Restaurant in Los Altos

IF YOU HAVE ANY RESPECT TO YOURSELF READ THIS COMMENT BEFORE GOING THIS PLACE! This was the worst experience in my LIFE. Yes in my LIFE! We did our reservation from google for this restaurant and went there before our reservation. But the host was so pretty boy and he showed us a table. We were 3. Mom who is coming from abroad to visit us, and 6yo daughter and this should have been a happy dinner for us. Then the lady (later we learnt she is boss’s wife) came to our table with her terrible loudly and angry voice, weird body language yelled us that she cleaned that table now and we can’t sit overhere. Everybody looked at us and I shocked and didn’t understand what was she talking about. I tought this was her table and she was a customer too but a problem customer. Then I realised that she is a staff over there! What? Is that the way to tell this to us? Am I your staff? How can you shout to us while I am there with my family especially with a kid? Couldn’t believe what I have heard! Then I called the manager. She yelled I am the manager! She was like crazy, her eyes, hair, manners.. Then boss came to our table and he told that we are right, sorry sorry. While we were talking the lady came again and yelled again like we were her enemies! I believe that if we were outside or if there was noone there she would try to hurt me. She started to talk with her own language. How can I know that what she told? She was passing our tables with the voice like snake tsss and rolling her eyes. She was exactly making a tsss sound like a snake. She showed us with her hands to other customers and talked about who knows what. The boss was apologizing desperately but she was yelling just behind him. She was acting like we were insects. My daughter was so scared because of her behaviors and my mom also shocked! They made me very ashamed towards my family. Then I arrenged other restaurant( Yoshi Sushi) which had better atmosphere. We had our dinner peacefully. If you know what respect is to your own, you shouldn’t go this...

I used to be a regular here, but this was my first visit in many years. (And probably my last). It started with odd service. We were seated and a waitress immediately asked if we were ready to order. We requested a few minutes. As she left, a waiter came to the table and asked to take our order. We told him we needed a few minutes but we did ask him for edamame. He then asked us if we wanted water (which was an odd question because we already had water on the table in front of us.). A few minutes later, we ordered our food. By now, 5 or 10 minutes had passed and still no edamame. I asked our waiter about the edamame. He repeated my request, but couldn’t pronounce the word edamame??? That was odd. He then said there was a mistake, but it will be out soon. It finally came out about the same time as our meals (delivered by a third and fourth person to come to our table. The soy sauce on the table was the low-sodium version (with the green lid). I asked if he could bring us the regular soy sauce (with the red lid). Again, he looked thoroughly confused. Next, a fifth person came to our table and asked us about the soy sauce we were requested. We repeated our request and she seemed confused too. She said she’ll see what she can do. Five minutes later she came to our table with a bottle of regular soy sauce (clearly from the restaurant kitchen). The bottle was covered with fingerprints (probably used for prepping food in the kitchen). It was also cold, right out of the refrigerator. Anyway, we started eating. . . The food was ok (at best) but the wasabi had absolutely no taste. It was odd. It was just a green flavorless paste. Then, while we were still eating, a sixth person started bussing the table and we had to stop him from taking food that we were still eating. Overall it was a lousy experience and certainly not worth going through again. ...

I don't know what's going on with this place. The sign on the outside and the printed menus say "Tonoshi Sushi" and the only reference to Sumo Sushi is a sign in the front to "pick up Sumo Sushi takout orders in the back." (P.S. The actual Sushi Boat is gone - sorry, folks.)

Everything here for in-person dining is now a la carte. No bento box, no combinations outside of the chef's sushi platters. For the price of a fully loaded chicken teri bento elsewhere, here you just get the chicken teri, and not very much at that. I tried the Chicken Karaage, and when it came the chicken was barely warm but had been fried to well done chewiness. The mustard sauce that came with it was basically Thousand Island dressing with some mustard powder. We did our best to share and split plates, but each couple in our group spent $100 for the...