Bank of America Financial Center — Local services in Los Angeles

Case #240829510342

Bank of America Neglects Business Customers and Enables Fraud

I am deeply disappointed and insulted by the way Bank of America has handled my dispute. As a hardworking businessman, I trusted your institution to protect my finances. Instead, your team’s negligence has resulted in my hard-earned money being gifted to thieves on Alibaba.

I purchased a machine from a seller on Alibaba, which arrived defective, broken, and completely unusable. Following protocol, I returned the machine to the seller's authorized representative in Los Angeles 4 months ago. Despite this, your fraud department closed the case in favor of the seller, who has blocked me on Alibaba and stolen both the returned machine and my money.

I reached out to your fraud team numerous times, while the case was open, asking when and how I could provide the necessary evidence to support my claim. Each time, I was told that no evidence was needed and that I would be contacted if further information was required. However, no one ever reached out to me. Instead, the case was closed without any review of the facts or evidence I was ready to provide. This lack of diligence is unacceptable and feels like a direct insult to me and my business.

To resolve this, I have taken every possible step: I sent emails to your fraud department. I filed a complaint with the Better Business Bureau (BBB). I sent faxes and left voicemails.

To this day, I have received no response from Bank of America. Your negligence has allowed a dishonest seller to profit while leaving me, a loyal customer, in financial and professional distress.

I demand the following: An immediate reopening of my case with a thorough and fair investigation into the evidence I was repeatedly denied the opportunity to provide. A full refund of my funds as the defective machine was returned to the seller. Accountability for your employees who ignored my inquiries and failed to investigate this case properly.

I will not allow Bank of America to disrespect me as a human being and as a businessman. Your institution has failed in its duty to protect my financial interests, and I will pursue all necessary steps, including legal action, to ensure this matter is resolved.

I expect an urgent response to this feedback and demand immediate corrective action.

Case...

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