Ketchum-Downtown YMCA — Local services in Los Angeles

A Call for a Warmer Welcome at the Front Desk

I recently had the opportunity to visit the Ketchum downtown ymca and while I generally appreciate the services they offer, I felt compelled to share some feedback regarding the front desk staff.

Every time I come in, I can’t help but notice that the atmosphere feels a bit cold and uninviting. A significant part of this is due to the front desk staff frequently being absorbed in their phones. It’s disappointing to see them looking down at their screens instead of greeting guests or paying attention to those who walk in. On multiple occasions, I’ve stood right in front of them without being acknowledged, which creates a rather awkward situation.

A welcoming smile and a friendly greeting can make all the difference in setting a positive tone for a visit. It would enhance the overall experience if the staff could be more present and engaged with customers as they arrive.

Additionally, it would be helpful if there were more staff available at the front desk, especially during peak hours. This would not only reduce wait times but also ensure that guests feel seen and valued.

I believe that with a little more attention to customer service, This ymca could significantly improve the overall experience for its visitors. I hope my feedback helps spark some positive changes! I would post a picture but it would feel target it at one specific person and this is a...

(Update: I just spoke with the manager who keeps reporting my photos because he doesn't want the truth to be known . # STOP DISCRIMINATION 🌟 I just had my first pilates class with Yvette Ayres at this YMCA . She is awesome. So I thought this YMCA would be diverse and inclusive. I'm a new member, and a Latina staff member discriminated by calling me the wrong gender and purposely avoiding me. Please teach your front desk staff that just because you are all Mexican it doesn't mean you can disrespect all other nationalities including your own dark brown skinned Latinos.The racism and discrimination in Los Angeles within the Latino community is outrageous. Start standing up for what's right and don't excuse Mexicans when they turn their backs on you or avoid eye contact because they were taught that they are superior to others of a darker hue. There are many other cities where African Americans , Latinos, and Asians actually get along. Report hate crimes and...

This gym is the best ever! They have affordable prices for people who cant pay as much as they expensive gyms plus they give out good deals every month or so for people to join in which is a best opportunity a gym can give out. The staff here is super friendly they assist you in no time which is awesome!. The gym itself makes you feel comfortable its big and spacious for everyone and makes you feel like your in a big playground and everything there is well organized. This gym is more worth paying!! for than any other because its afforable and they dont force you to sign contracts whatsoever u like the other gyms do and help you out in what payment you can afford to join :D. Hopefully I can go back here soon again I Defiantly...