Sheraton Grand Los Angeles — Hotel in Los Angeles

I have stayed at this location a number of times and have had a very good experience. The rooms are clean, spacious and relatively modern with a chic undertone. There is a nice sized desk to use for workspace or studying, and ample USB chargers and outlets for your devices. There is a mini refrigerator but it's not deep so don't plan on putting plates in there, however, small stackable to-go containers will be your friend (and believe me, if you eat at The District downstairs you will need them! Talk about that a bit later). There is no microwave in the room; one is available though downstairs at the lobby. The closet is a medium size and has sensor lighting so as you approach it, it turns on. The a/c & heater work great and there is plenty of hot water in the shower, although the water pressure could be better. There is a Bose radio alarm clock, which at first glance appeared to be dated, only to learn it is actually a fancy upscale contraption operated by a remote control and had more features than I would use. All of these things were nice, but what is going to have me come back is the staff.||Miguel, Lupe, Chris at Club Lounge created such a wonderfully warm and inviting experience, we didn't want to leave. We looked forward to breakfast and dinner in the lounge, not because the food was so great (although it was really good), but because the impact these three had on us was so meaningful, they became a part of our day. I can't wait to come back to see them again.|| Frances at the front desk took such good care of us, and Jose (front desk supervisor) was phenomenal (I wish we could edit text on this platform because that would be bolded and underscored!) as he educated us about the destination fee and the benefits we receive from it. He also took good care of us and assisted us as we extended our stay. || Now, let me tell you about, the District, the food is absolutely delicious. Breakfast portions are huge so be prepared to ask for to-go containers. For example, the pancakes seem to be the size of a dinner plate, and an order has the nerve to come with three! It's garnished with fresh cut fruit (blueberries, blackberries, and strawberries). ||Last but not least...Lance- just an absolute gem. While I only got to see him twice on this trip (he is a bellman so we only saw him upon check in and check out), but those few 10 minutes as he took our stuff to the car and had conversation left me feeling encouraged and inspired. Such a beautiful soul, with an extraordinary smile, it's a shame more people don't have the opportunity to get to interact with him. Ask for him when you arrive and you'll see what I mean.||Until next time, Sheraton...

I was hoping my experience could be better with this Sheraton Grand Los Angeles. I booked 2 months in advance before the staying and called them that I want three connecting rooms if possible if not then right next to each other is ok. Also, I mentioned that I want higher floor as well if possible since I get the automatic upgrade from the Amex. The staff said I will make a note and have the three room right next to each other on higher floor. I was happy and didn’t think much of it since it’s Bonvoy chain and it has some good name. A few weeks later, I also sent them the reminder about the notes I called previously. When I arrived, bell desk was enthusiast and friendly so It gives me a relief that it would be a good staying. I checked in with the front desk he was also friendly and fast to help. I reminded him again that I called once and also sent the reminder again about the three rooms I booked. He said he could see that and will give me the three rooms right next to each other. However, he came back with on the higher floor he will not be able to get the three rooms right next to each other. He only can do it on lower floor. I said how come I called a long time ago about this. It was such a disappointment but I tried to keep cool. I called in advance not once also the reminder but still it seemed they only take notes but don’t really listen to what guest want on the note. My friends told me it’s ok let’s do the rooms right next to each other on lower floor. So I took it because they really didn’t give me options. However, got up to the floor and they were not right next to each other at all one was the corner room to the left of the building, one was the corner room to the right of the building and one in the middle. Now someone tell me, how did they think that is ok to tell people that they got the room right next to each other for me. I was so upset but once again my friends told me it’s ok don’t make this ruin our trip. I let go and tried not to think about this. and if I know that room will not be right next to each other, I would have taken the higher floor instead but of course he would not tell me that. At checked out, I had to pick up my own car at valet and drive it to the front myself. And that’s the valet service that they charge guest for? It seems most people here just being lazy to do their job except for the bell desk person. I’m just...

Unethical Pricing and Misleading Communication

At first, my stay at the Sheraton seemed promising. The staff were friendly, and although the pricing was on the higher side, I was willing to overlook it for a comfortable experience. Unfortunately, everything changed when I needed to have my gym clothes washed.

I called the front desk late at night to ask about laundry facilities. I was told there were none in the building. When I inquired about nearby laundromats or wash-and-fold services, I was told there weren’t any convenient options but that the hotel could wash my clothes for me. I clarified that I didn’t need dry cleaning, just a simple wash for my gym clothes, and they assured me it would be fine.

Moments later, a staff member arrived with a slip. They quickly collected my items while I hurriedly filled out the form, believing it was a standard laundry request. I trusted the hotel and didn’t expect anything out of the ordinary.

When my laundry was returned, I was handed a bill for $123. The breakdown? $15 per T-shirt, $21 for underwear, $14 for socks, $15 for a black beanie, $15 for sweatpants, and an additional $10 service charge. These prices are beyond outrageous. To make matters worse, I called the laundromat the Sheraton outsourced this to—Pico Cleaners—and was told the entire service, including delivery, should have cost just $30.

If you need to wash your clothes during your stay, be advised. There is a wash-and-fold service less than 1 mile away. I was foolish to trust the front desk when they claimed there were no options in the area. They will mislead you to take advantage at every opportunity.

I contacted the manager, who very graciously reduced the charge to $90—but I don’t think he realized I would verify the actual costs with the laundromat. The whole experience has left me shocked at how deceitful this hotel was over something as basic as laundry. For a brand like Sheraton, this kind of dishonesty is appalling, and I would strongly recommend caution if you’re considering...