Blue Travel Experience — Local services in Los Angeles

HORRIBLE!!! Do not book with them!!!! My family and I went on the Europe trip and It was the most stressful thing ever. They are SO rude with their responses and have horrible costumer service. We were promised a guid at all time and that was not the case. They claimed they couldn’t send us a guid because THEY didn’t have enough people booked, which is not our fault. They booked our hotels about an hour or more from the main cities and didn’t pay for transportation so we spent almost more than $600 on ubers. Each uber was around $80 just to get to the main cities because they were in the middle of no where. They also made us check out of hotels almost 4 hours before we were even going to get picked up, so that took away many hours of our day where we couldn’t do nothing but wait around. The transportation that they did pay for would pick us up sometimes up to 1 and a half AFTER the pick up time they claimed. Since we had no guid we had to follow unclear instructions through messages with them, which some times they wouldn’t answer because of the different time frames. They promised we would be going to many different places but when it came to that day they would cancel it on us. So we missed out on a few activities. Throughout the trip, they changed many things so it can be more affordable for THEM. We payed them so much money for an excellent trip and they repaid us by sending us to bus stops that spelled like pee and was so dirty. They send us on this bus for 10+ hours to not pay for a train or plane tickets. Again, they just did what was convenient for them. This was my dream trip so I am very disappointed and sad that it was spent tolerating these people. They are so unprofessional it’s unbelievable. Please do yourself a favor and not...

Going to Europe??? Look for a good Travrl Agency. Well we decided to choose Blue Travel Group for our friendly trip to Europe. They had this trip for March 2024. These dates fits for our group, so we went ahead and arranged everything with Miss Luisa, (by the way very nice lady). Paid for everything upfront and got ready to go. Then something happened in Paris and the agency asked the whole group. Would you like to postpone it until September or November 2024 and we the four of us decided to stay with these dates and go somewhere else, so we thought. We had the departure date on March the 10th and by March the 8 and 9th heard nothing from the agency. What was going on?? We started to get nervous and of course they where closed the weekend and they where no way to be found. My friend started to look for them On Facebook, instagram and on W hat’s up and finally Matteo answered to us, a little bit bother but gave us a little bit of guidance. One of his favorites sentence was READ YOUR EMAIL !!!!! Basically the eight day trip we were there he always repeated to us READ YOUR EMAIL!!!!! He even said it isn’t my fault you don’t know how to follow instructions. Well being in Europe sometimes you can not get good internet, we had a difference time of eight hours give or take and every time we need information, the only way we could communicate with this Agency was looking for them again and again in Facebook what’s up instagram and here we have Mateo answering to us, not in a good way but bothered. To make a long story short someone at the agency was sending us information to a different email and they never wanted to admit they make a HUGE mistake so if you want to enjoy a trip to Europe maybe choose a good Travel...

ZERO STARS! SCAM of a travel agency. We booked a trip to Europe back on April of this year, (travel on November 2023) which our sales rep Karla emphasize it was a “SPANISH” speaking guided tour. The agreement clearly says we will be transported in PRIVATE AUTOCAR, we would have a tour guide through out the 14 day trip. We became aware of the situation after arriving to Europe that there will be NO host/guide and NO Spanish speaking tour guide. On top of NOT having any guidance we were forced to use a application for our itinerary (Taking in consideration that we had 5 elderly ppl in our group of 12 whom had very little technology experience with phones or apps to guide themselves through out the trip) they also were notified until they arrived. Aside from using a app to guide us we were forced to used PUBLIC transportation through out ALL our tours, TRAIN, PUBLIC BUS, and UBER Driver’s. Our worse experience was having them transported from Paris to Barcelona through a Local Public Bus for 13 hours, at the station ours fears was to get robbed by the locals since all of us on the group had purchased DESIGNER bags and were exposed at the station. 😓 we all feared being robbed by the locals. We expressed our concerns to the agency and they had a excuse for every concern and/or pretty much emphasized “CANCEL if you don’t like it” This by far has been the worse experience ever, I have traveled to many other places and communication with the agencies have been sympathetic and helpful ALL the time UNLIKE the comments and feed back from BLUE TRAVEL GROUP LLC, AVOID this company if you can they have lack of respect, zero customer service and NO consideration for...