EōS Fitness — Local services in Los Angeles

Misleading information about the personal training. They are going to try to rob you at any cost. Horrible customer service, borderline harassment, and gaslighting.

Last year, I hired personal training services and worked with Daniel, who was also the manager of the trainers. He left the gym, and I asked him to cancel my contract, which he confirmed. However, I continued to be charged for sessions. Upon inquiry, the gym staff informed me that Daniel had not canceled my services. They processed the cancellation and assured me I could use my sessions anytime since they wouldn't expire.

at the beggining of May, I returned to the gym to reschedule my sessions. First time, they told me that the person in charge was not there, so I came again on May 14, then Jake informed me that my sessions had expired in January 2024. I explained that I was told they wouldn't expire. He said he would create a request to reinstate them, reach his manager, and contact me afterward, but he never did. After two weeks of not hearing anything, I went back to the gym and was asked again to talk to Jake. He gave me vague responses and refused to provide an expected response time. Not only that, he started to blame me for losing my sessions since I signed the contract. Even if the workers told me the sessions didn't expire, if I signed the contract, it was my fault. He also started to accuse me of lying, saying I didn't inquire about my sessions two weeks prior but only one week before. The only time frame he provided was that I should check with him weekly for a response from his manager.

I told him he was not going to gaslight me and demanded to speak with a supervisor, which Jake denied. I also requested to talk together with the other worker who told me the sessions didn’t expire to find a solution. Jake ignored me and eventually tried to have me removed from the gym.

Paul, another employee, confirmed that Jake's response was incorrect and promised to address the issue with his supervisor. Paul provided an expected response time for Monday and Wednesday of the next week. Since I received no response, I went back at the end of that week, on Friday June 7 at 2:30 pm. Unfortunately, Paul was off that day. I approached another worker, who offered to wait at the reception while contacting another worker, not Jake. I agreed, and while waiting, Jake approached me. I extended my hand to signal not to come closer, but he did anyway. I kept blocking him and looked away. He followed my face, trying to force eye contact, and said, "I know you don't want to talk to me, but your request is already processed." I was blocking him with my hand and looked scared. He started laughing and walked away.

I responded loudly, questioning what kind of customer service approaches a customer when they've clearly expressed not wanting to interact. I questioned if that's how he approaches women. I find this behavior borderline abusive and bullying. The first worker I spoke with asked what Jake had said and apologized. He asked me to wait and speak with the person I was supposed to. Another worker assisted me in submitting the reinstatement request and told me it had been submitted on June 4. From my first visit on May 14, Jake never submitted the reinstatement request and still wanted me to check back weekly, giving false information.

So even though Jake never submitted a request, he was still disrespecting me and questioning the times I went to the gym. He also expected me to come back every week to ask about a request that was never submitted in the first place.

I received a response on Monday, the 10th, Only 6 days after the request was actually submitted, but more than a month since the first time I reach the gym to re-schedule my sessions,. At this moment, I don't feel safe coming back to this gym. Specially since they dont offer any accomodations so I dont have to share space with this abuser.

I'm filing a complaint with the Better Business Bureau and encourage anyone who has experienced the abusive behavior of this gym to...

Use extreme CAUTION when dealing with this company!!! Apparently, there'll be more reviews like mine in the coming days. I noticed Becca G has gone through the same BS loop and ended up paying for a gym she hasn't used at all. Beware of their lack of professionalism and always cover your back. This company started with a promise of an highly affordable gym in downtown LA. I joined against some of my friends' warnings because it was a good deal. And since then it has been one issue after another. The gym's opening was delayed for months. Finally, I was able to workout maybe for a month or two. The facility was good but the promised parking started failing very quickly. Again I was ready to look past these issues because the pricing was good enough! Because of the pandemic, they had to close which is not their fault. However when it comes to reopening the gym in March 2021, the BS loop got re-activated again. They asked for validation and I called for cancellation instead to make sure I'm removed from their system. It's been more than a year for God's sake. People's lives changes so you can't assume they are coming back! I haven't validated and even called for a cancellation. After trying plenty of times, I reached to a customer service and she put a note for cancellation. I called to verify after they opened the gym and another customer representative canceled my membership. I thought I was finally done with this unprofessional company. But it turns out the first representative didn't really initiated the process while the second one messed it up even further. Of course I had no idea! Then the harassments started. I kept getting calls from their financial unit ABC or whatever about pending dues. I was naïve enough to think it was a clerical error. How could this be, right? The calls got so annoying which forced me go to their location(about an hour traffic) and guess what? I'm being charged for an annual membership fee and a month of dues! The front desk people confirmed that I called before the opening and asked for cancellation. However they say I must pay the dues. Otherwise my cancellation is pending. Without fighting any longer, I got their corporate number and called thinking it's still a mistake!!! "If you see a recent unknown charge in your credit card, it's..." They had to put this voice recording in the very beginning of the call because they probably burned a lot of people the same way. I am still being nice and trying to solve the issue. Imagine you signed up for a gym, could workout maybe 20 times max and you're charged an annual membership and dues after you called them and cancelled. But the answer is always the same BS. You need to pay because you need to pay because you need to pay.... Nobody stops and says "This person hasn't been in this gym over a year. How can we make him pay an annual fee?". Any company I ever dealt with would fix this situation and cancel my membership without forcing me to pay because it was clear that the problem was on the corporate not on the member!!! I unfortunately paid not to get harassed by this company any longer but I'm still not sure if this is the end of the story. I hope I never deal with this company or its associates. If you still wanna workout at this gym, be extremely careful. Make sure they verify everything in person and give you clear documentation and explanation. If they make a mistake, assume responsibility yourself. Because in the end, they will force you to be responsible for their mistakes! I wish I could say anything nice about them besides some shiny new gym equipment's they installed. You can still find relatively cheap gyms around. Don't buy into their hype. Be very...

My wife and I recently purchased Gympass through my employer (would not recommend either) and this gym is listed as a gym that the pass will work on. We went to the front desk to check in and our Gympass app gave an error message so we told the representative this. He asked us to sit down in the lobby and wait for a representative to help us. We ended up waiting for approximately thirty minutes with his occasional apologies. During this time, he informed me that we were waiting to speak with the general manager. I have no idea why we would need to speak to a general manager to check in with our Gympass.

During the thirty minutes that we waited, I observed a revolving door circus in the general manger's office. It appeared that anyone and everyone who worked there/was a member there waltzed into the manager's office whenever they felt like to shoot the breeze. At any given time the office would have four or more people in there chatting. I could tell by the body language of those in the manager's office that this continual line of people visiting their office were talking about nothing important whatsoever. Based upon the general manager's priorities of random gossip with anyone and everyone over professionally running a business, this is the sign of all signs that you should not take your money here.

Also, the front desk was staffed by four or more people this entire time who were all just joking around and standing there and what not. I have no idea why they needed so many people working the front desk and yet none of them appeared to be working or helping customers whatsoever beyond the occasional check-in. Other representatives would frequent the front desk often yet nobody (except for apparently the general manger) among this massive overstock of employees could simply help my wife and I check-in to work out there.

In addition to these annoyances, the guy who had told us to wait at the front desk continually referred to my wife as my girlfriend even though I had repeatedly referred to her as my wife. The guy needs to learn to listen better as this is highly disrespectful and unprofessional.

My wife and I eventually got a bit of an attitude with the guy at the front desk who had told us to wait and he then made up something on the spot, flipped around a touchpad, and asked us to fill in our information (phone number, address, and etc) and then we could just go into the facility. I have no idea why he didn't just lead with this half an hour earlier. We left at this point, sick of how we had been treated.

Looking into the gym from the lobby, I could tell that it was packed and waits for machines would be a frequent reality. We were there at 3:30p.m. on a Tuesday. I could also tell the gym was packed with late teen/young twenty-somethings and tooons of gym bros. The average age of the employee there appeared to be about twenty years old. Also not good signs for a gym to give your money to.

It is clear that this gym offers bottom-dollar membership prices for bottom-dollar service and bottom-dollar equipment availability. Unless you must scrape your pockets, a few dollars more for a gym elsewhere is what...