Jo Malone London — Local services in Los Angeles

Rude, arrogant, and unhelpful employees.

Came in and asked for a sample of the pear and freesia cologne I ordered but would not get in time for my upcoming trip. Was told by the male employee that he doesn't have any, rhat I need to buy something to get one, and that he will not make me a sample because he's busy with other things (the store was empty).

After he left, I asked the female employee, as the man basically refused to help me. She unwillingly provided me with a sample of another fragrance and told me that I have an attitude.

I stopped by Nordstrom's to replace this most unpleasant experience and was helped by a wonderful employee at their Jo Malone counter who not only gave me several samples, but showed me that good customer service still exists, just not at Jo Malone...

Visited there last June 2024 during the launch of Paddington Bear scent which has a nice come on display. Unfortunately, the sales person was not clear as to what comes from your purchase and we were led to believe that we'd get a few complimentary items along with the engraving service. Nice fragrance but the service sort of ruined the experience. We were though added to a mailing list for any upcoming events related to the fragrance but are very much doubtful it would amount to anything. ...

I walked into this store expecting a basic level of customer service, but unfortunately, I was completely ignored. Despite my presence, the sales associate made no effort to acknowledge me. However, when two other customers entered after me, they were immediately greeted and asked if they needed assistance. The difference in treatment was clear, and rather than stay where I didn’t feel valued, I chose to walk out. First impressions matter, and based on this experience, I won’t...