Le Lani Nail Spa — Local services in Los Angeles

Update: owner Emma reached out and offered a re-do service! I really appreciated the outreach after my below review. I went back and took her up on her offer and left satisfied. Emma was extremely understanding and conversational regarding the my review, nails and redoing my nails. She recommended booking Holly or Leo in the future for my preferred shape, so I hope that helps someone here! Switching my review to 4 stars because of the care and outreach. Emma was extremely busy as the founder and had to handle transactions and phone calls during the service and it took 3 hours again to do my nails. Is this normal in general? I am starting to believe so. Including a photo of my new set here. Still going back to this place!!

Spent THREE hours at the salon for a UV gel fill in and a regular pedicure with gel. The pedicure was a 10/10 service. The nail service, idk what the hell happened. -67/100

This is my third time going to Le Lani and asking for the same nail service. I started my natural nail journey by opting out of extensions and sticking to UV gel to grown my own nails and care for them. The last two visits went perfect until today’s visit with nail technician Thuy. I waited about 3 weeks to go in today for a UV gel fill since my last appointment and aiming to keep my nails the same LONG length and almond round shape. Upon arrival she sat me down and asked for my preferences, and entrusting in our communication, I looked away and noticed my right hand had been filed down and cut down more than half of their length with the electronic nail filer along with crooked natural nail filing. I voiced my concerns before she started on my left hand. Big mistake because now one hand had nails shorter than the other. She tried to fix the crooked nails with builder acrylic, which I appreciated, but now I am carrying not my natural nails. I showed an example of the color I wanted and shape and was never given a color book or selection to choose from. She simply said “milky white”. She left a bunch of residue of paint all over my cuticle and when she finished the builder acrylic on my ring finger, she left all the residue adhesive underneath the nail. I had to call her back from her next client to finish filing all of that builder acrylic out.

I am two weeks out from my maternity due date and won’t be able to go back for about 6-8 weeks for a fill in. She kept positioning the UV lamp directly on my belly as I forced the lamp to face a vertical direction versus strictly on my 9 month pregnant belly!!!. Extremely inconsiderate and unprofessional. I sat in the pedicure for a full nail service, thinking both services would be done at the same time, which is a nice gesture, but it didn’t happen, nor did I expect it. I wasn’t sure why she didn’t just sit me in the available manicure chairs to complete the first service, since there were no pedicure technicians available.

Overall pretty disappointed at this manicure service and overall lack of care to a paying customer. I did continuously voice my concerns and was met with solutions each time which allows for two stars along with the great pedicure. But won’t be going back for Thuy. Added in photos, my nails were twice the length before these new nubbins I left with lol. Good thing is...

I have a love and hate relationship with this place!

Parking: Free parking which is a plus!

Website/Appointments: The website is practically only useful to make appointments (limited). You need to download the app Booked by Aurora if you want to reschedule your appointment. I was told the first time I visited that if you left a comment during your booking online on design they would contact you regarding the design. That never happened! (Service/Design addressed below) I recommend downloading the app and doing the appointment through there.

Service: They take a long time! I’m not sure if they over book, but the two times I’ve been there it has taken a long time. I also see how long they take for others, so it doesn’t make me upset. Just be prepared to be there for at least 2 hours.

Design: On the website it doesn’t allow you to request a design. I was told to write a message/comment when booking that a design is wanted. However, on the day of the appointment they never asked me what design I wanted when checking-in. I brought it up. The problem was not me bringing it up, but rather what I was told during the service. I was told by the owner that in the future I had to let them know ahead of time because 1) the technician may not be able to do it 2) to be considerate of their other appointments. Which I think is absurd to tell a client because I had shown my inspo pics when I brought up the fact I wanted a design before they even started. I had left a comment as they had suggested the first time for this appointment. At that time they should have mentioned 1) the design feasible during my appointment 2) if they can do the design 3) not agree to a service they didn’t have time to do. However, I’m glad that my nail tech Kay reassured me that he was fine doing the design. I just think it was the owner who felt overwhelmed by the amount of people that were still not being serviced.

I just think that they need to add an option in nail enhancements for nail design. I’ve seen multiple nail salon add this option and clearly state price varies, but the client is able to add it based on French tip, floral design, chrome, etc.. that way there is transparency from customer to client and vice versa.

My first time was a solid color, but second visit was a design.

Overall, the quality of the products and service is great to...

Jennie is a marvel and a gem. I had the opportunity to visit Le Lani nail salon before their official grand opening and I am truly stunned by the salon itself, the team she has assembled, and the selection of nail swatches and designs that are available for all clients. I have been to many nail salons in the area. Jennie’s salon is by far the best in the area and the best I have been to period. There are a number of reasons why: -Jennie is extremely efficient. I do not know an artist who can produce as fast and effectively as her. She has been able to do a fill on my natural nails, reshape them and do challenging designs in under two hours. It honestly seems too easy for her. It’s shocking. She is a master of her craft and a true artist. 2) Jennie can perform any nail design or art that a client requests. I have been to other nail salons where they don’t have what I want in stock. I frequently get inspired by complicated nail art. Any inspiration or design I have shown to Jennie she is able to create and add her own unique spin which is better than any inspiration photo. I feel like I walk away from every manicure with wearable art on my nails. -The salon itself has a huge lot with FREE parking. That is unheard of in LA!!!! It makes it extremely convenient to come see her. -The salon’s design itself is so nice. It has a luxury feel all while offering competitive pricing. Personally, I will never go anywhere else while I am in the area. Le Lani will be extremely successful with such a talented, professional, and friendly team. They treat you like an esteemed client and really listen to your preferences. They have created a truly welcoming environment. I hope I’ll be able to book appointments because no doubt they will get busy with their professionalism and artistry being...