When booking, we wanted to book for a later time and were pushed into booking earlier. We communicated we were sure we would be late. The employee said we could change it if needed, never said there would be a change fee, but to try to make it to the earlier time. We called multiple times about our status and were promised we could change the time with no issues. When we arrived at the spot the boss was very rude about there being a change reservation fee. We arrived before the original time we tried to book and were pushed by his employee to try to make it earlier when we knew it would be highly unlikely. The tour itself was decent, and our driver had a lot of good information. I didnt love the plug for leaving cash tips when we were already charged a change fee. Sound system was mediocre, but it was disappointing the employee said we could easily change the...
Read moreUnethical and Disrespectful Tour Service Experience
Our experience with this tour service was highly disappointing and unprofessional. The representative, who handled our ticket purchase ( a south asian guy) , took our cash without issuing a receipt. He then attempted to place us in an overfilled bus, offering us seats next to the driver. When we requested a refund due to the lack of information and our discomfort with the seating options, he became confrontational and refused to return our money, displaying a very aggressive attitude. The manager was equally rude and mean. Ultimately, we had to wait for the next bus to avoid losing our $120.
We strongly advise against purchasing tickets from this service without first confirming all details, including seating arrangements and schedule, to avoid being misled. Never experienced such a...
Read moreAbsolutely Amazing Tour!
I had the pleasure of joining VIP Hollywood Experiences, and our tour guide Hussien Ghandour made it truly unforgettable. From the moment we started, Hussien’s energy, professionalism, and deep knowledge of Hollywood’s history made every stop exciting. He knew all the hidden gems, shared fascinating behind-the-scenes stories, and made sure everyone felt comfortable and engaged.
What I loved most was Hussien’s personal touch — he took time to answer questions, gave great photo tips, and made us feel like VIPs the entire trip. The tour was perfectly organized, ran smoothly, and gave me memories I’ll cherish for a lifetime.
If you’re looking for the best Hollywood experience with a guide who truly cares, I can’t recommend Hussien and VIP Hollywood...
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