Las Palmas Hotel — Hotel in Los Angeles

I am absolutely appalled by having to write this, but it needs to be said straight away.

Not long ago, a dear friend of mine went to a concert for the weekend and stayed at this exact hotel to relax. It shouldn't come as any surprise that someplace as good of a reputation as this shouldn't be bad, right?

Well, as it turns out, the room reeked something horrible and the bed they laid on was covered in filthy, filthy lice!! That is absolutely not okay!! Not only did this place have the nasty creatures scurrying on their sheets but the folk at the front desk were completely unmoved by it and held themselves unaccountable for such negligence.

The hotel manager was informed and he had avoided responsibility by claiming that the sheets weren't property of the hotel, and had refused to refund any credit to my friend! How absurd is that!

I can't believe that a place with a four star, positive rating through Google may I add, be so disrespectful and dirty. I am not at all pleased by their poor acts of service and refuse to visit here, ever.

So, in close, I think I may just step away from this hotel and take my money...

Issues with hair on pillows and sheets, sheet stains, dusty furniture, greasy and sticky fingerprints on mini fridge, t.v., and remotes, paper thin industrial grade toilet paper, smell of curry throughout hotel, and our room, hallway carpet full of stains (but I suppose it may not matter to some guests because it's not in the room). I gave an extra star to forgive the fact that the hotel seems to be under construction. If you smoke, or if you don't, there might be an extra fee, but many hotels now are holding deposits in the event a guest destroys the room. At this place, you may have to fight to get it refunded even if you leave your room in better condition than you found it.. The security parking fee of $15 per night should not be charged given the poor condition of the room. To the owners credit, when I showed pics of the linens, he gave me clean linens and apologized. There should be a credit given to the guests, at the very least. I recognize that low rate hotels come with low grade amenities but as a Traveller, cleanliness is very important in hospitality, no matter how low grade your...

Same your money this hotel is TERRIBLE. The staff is so rude and the two times I’ve stayed here they charged a different deposit each time so I feel like they’re just making that up the rooms have absolutely no AC just a small fan on the wall that does not do anything I literally wake up in sweats. It’s 95° in LA how can you charge what you charge and have no AC you should be shut down. The small bathroom smells like sewage when I walked into the room and I know they know because they had the window open trying to air it out. I ended up ending my trip early and decided to go to Vegas instead and when I went to check out first the front desk I lied to me and said that I paid my deposit on my card I went and checked I didn’t so he said he was going to go check the room and surprise surprise when he came back he said that I had smoked in my room which I had not and that he wasn’t aaa giving me my deposit back . After I had already stood there for 15 minutes knocking on the front window because he was...